This is a 6-9 month contract to hire that will convert to a leadership role after execution of the contract. Former Biotech IT experience is a requirement and familiarity with HIPAA compliance is necessary.
The ideal candidate will have experience managing others.
JOB DESCRIPTION
Join our team as an IT Service Desk Technician supporting a leading biotech firm through Insight Global. In this role, you will be responsible for providing technical assistance and support to internal users for hardware, software, and network-related issues.
You will troubleshoot problems, escalate issues as needed, and ensure timely resolution to maintain operational efficiency.
The ideal candidate will have strong communication skills, a customer-focused approach, and a background in supporting IT systems in a dynamic environment.
REQUIRED SKILLS AND EXPERIENCE
- Process oriented.
- ITSM
- Jira
- ServiceNow
- Learner's mindset
- 5+ years of experience
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