International Customer Service Representative

Description

Interact with international customers to support export sales of an organization's products and / or services. Familiar with international variances in cultural and legal issues pertaining to imports and exports.

Familiar with a variety of concepts, practices, and procedures for customer service. Interact with domestic customers, N.A & Canada.

Essential Functions and Responsibilities :

• Partner with intercompany locations to provide export documentation, price quotations and respond to questions related to orders, whether in-house or in-transit.
• Be familiar with export and import requirements, by country.
• Develop healthy rapport with internal and external logistics partners, including Shipping Coordinators, Buyers, and Freight Forwarders to better support international customers’ requirements.
• Consignment coordination.
• Learn and support intercompany pricing policies and procedures.
• Complete order entry, provide order status information, inventory levels, late shipment notification and coordinate or consolidate shipments for assigned customers.
• Respond to customer communications regarding requests for information, resolution of quality or product issues, pricing, and lead time requests.
• Provide information regarding products and promotional opportunities to customers.
• Communicate with clients via phone and email using proper phone and email etiquette.
• Maintain established performance levels set by company.
• Build rapport and trust with clients to maximize customer loyalty.
• Onsite position in our Melville office 5 days per week.
• Occasional weekend coverage may be needed.
• Demonstrate competency in products and services as offered by Air Techniques.
• Continue to improve product knowledge and customer service skills.
• Comply with all company policies and procedures.
• Maintain regular work attendance and punctuality.
• Performs other duties, as assigned.

Work Experience Requirements :

• 3+ years’ experience in a Customer Service Representative position. Manufacturing and Quality experience a plus.
• Working knowledge of export documentation and
• Dental industry or similar customer support experience a plus.

Core Skill Requirements :

• Extensive knowledge of Microsoft systems (Word and Excel).
• Excellent people interpersonal skills and team player.
• Excellent oral and written communication skills.
• Strong organizational skills, including the ability to multitask.
• Clearly communicate and articulate via phone and email.
• Professional attitude in following protocol and guidelines of the company.
• Bilingual, Spanish preferred.

Education Requirements :

• High School Diploma or equivalent required.
• Associate degree preferred.

Annual Salary : $60,000- $70,000

$60,000- $70,000

Please note that the actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.

It is the policy of Air Techniques to provide equal employment opportunities to all qualified applicants without discrimination on the basis of race, creed, color, religion, national origin or ancestry, gender, citizenship, age, disability, marital status, veteran status, sexual preference, or any other characteristic protected by applicable federal, state, or local laws.