Healthcare Customer Service Representative - Work From Home

Everise
Arkansas
Remote
Full-time

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Healthcare Customer Service Representative Work From Home

Job Requirements :

Professionally handle a high volume of incoming calls

Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services

Ability to utilize and navigate multiple systems simultaneously

Be dependable and meet all attendance requirements

Resolve customer issues via one-call resolution guidelines and / or escalated process

Meet or exceed company and client performance metrics

Maintain a balance between company policy and client benefit in decision-making

Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers

Responsible for call disposition or compiling and documenting customer information as required

Ability to accept and embrace changes within the current business environment

Qualifications :

Ability to pass a drug screen and background check

A dedicated area to work from in your home

Internet speed requirement of 50 Mb / s for download speeds and 10 Mb / s for upload speeds (Wireless access is not permitted)

Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens

Strong decision-making and analytical abilities

Ability to identify customer needs and articulate products and services

Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

Be a team player

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

30+ days ago
Related jobs
Promoted
Intuit
Springdale, Arkansas
Remote

As part of this position, you have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, fri...

Professional Career Solutions
Fort Smith, Arkansas

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Remote position (Work from home). Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first...

Oak Grove Financial
Fayetteville, Arkansas
Remote

WORK FROM YOUR HOME BASED OFFICE - SALES REPRESENTATIVE. Whether you are an experienced sales representative or a newbie to sales, we have a training platform that will show you how to be successful working from your home based office!! . Previous experience in sales, customer service, or other...

Union Bank
Mena, Arkansas

Under the supervision and guidance of the assigned manager, the Customer Service Representative (CSR) provides basic cash receipt and payment services in accordance with bank procedures, assists customers with account questions, performs customer service, such as opening new checking, savings, certi...

Oak Grove Financial
Fayetteville, Arkansas
Remote

Work From Home Sales Representative. This is a true WORK FROM HOME position for the sales professional. Previous experience in sales, customer service, or other related fields preferred. Whether you are an experienced sales representative or a newbie to sales, we provide training for all our new age...

Family Dollar
Helena-West Helena, Arkansas

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. Key priorities include greeting ...

Intuit - TurboTax
Fort Smith, Arkansas
Remote

As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. You must work a minimum of 20 hours per week or 40 hours per cycle f...

Professional Career Solutions
North Little Rock, Arkansas

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Remote position (Work from home). Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first...

Intuit - TurboTax
Little Rock, Arkansas
Remote

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...

Global Elite
Bentonville, Arkansas
Remote

Our company has moved to 100% virtual, work-from-home positions. This position will work with multiple clients through-out the day providing outstanding service and product knowledge. You'll have the flexibility to choose your working hours when it's convenient for YOU and your family. Works well wi...