Partner Success Manager

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role.

First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies.

We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for : The Partner Success Manager supports RingCentral's hyper-growth and market-leading technology position.

This person will play a key role as they will directly manage Technology Services Distributors.

The ideal candidate will have expertise in developing and maintaining strong relationships with external partners and internal stakeholders to drive toward measurable goals.

Through superior communication skills, they will communicate and assist partners in implementing and understanding RingCentral process, policy, and approved operational and programmatic components.

This person will also possess a solid understanding of utilizing systems and tools to create strong operational processes and efficiency for RingCentral's strategic partners.

Project management and account management are at the core of this role.

Job Duties :

• Develop and expand relationships with Technology Services Distributors to increase sales and market share while maintaining profitability from a sales and overall business standpoint.
• Create and drive business plans with Technology Services Distributors to identify and qualify mutually rewarding sales activities, strategies, and business opportunities.
• Streamline, improve and expand new partner recruitment and onboarding through assigned Technology Services Distributors
• Individual coaching, mentoring and skill development of Technology Services Distributor teams.
• Develop best practices and train Technology Services Distributors on partner recruitment & onboarding.
• Create sales and marketing campaigns to drive lead generation for Technology Services Distributor partners.
• Analyze sales and marketing campaign analytics to determine programmatic success.
• Create programs and drive activities to grow mindshare and increase awareness with new Technology Services Distributors and partners' sales teams.
• Provide day-to-day support for Technology Services Distributors to help them sell, implement and support RingCentral's services.
• Answer questions via e-mail and telephone.
• Work with internal and Technology Services Distributor cross-functional teams to assist with partner implementation, support and commission escalations.
• Provide direction to Technology Services Distributor contacts in acquiring collateral and materials to support partner enablement.
• Understand partner's business and how RingCentral services can enhance their value proposition.
• Coordinate training, marketing, and overall enablement programs with Technology Services Distributors
• Provide recommendations on marketing and enablement activities to align with company strategy and KPI objectives.
• Recommend collateral needed to enhance partner development based on conversations with partners.
• Hold a regular cadence of conversations with partners to assess partner concerns and areas of opportunities.
• Work cross functionally with other team members to deliver on company goals.
• Drive requirements and help develop sales tools and materials for Partners.
• Serve as internal channel advocate to ensure partner and customer satisfaction.

Desired Qualifications :

Successful track record in growing Partner revenues

Ability to build relationships with and strongly influence executive level decision makers

Must be able to create and deliver strong presentations

Must be able to articulate company value proposition at an executive level

Clear and effective communication skills, both verbal and written

Strong initiative and creativity applied through technology

Vibrant and energetic attitude, willingness to perform and get things done

Basic understanding of brand guidelines and brand management

Proficient in creating and speaking to analytical and KPI reporting

Strong organizational skills

Bachelor's degree or equivalent military and / or work experience

What we offer :

Comprehensive medical, dental, vision, disability, life insurance

Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

401K match and ESPP

Paid time off and paid sick leave

Wellness programs including 1 : 1 coaching and meditation guidance

Paid parental and pregnancy leave and new parent gift boxes

Family-forming benefits (IVF, Preservation, Adoption etc.)

Emergency backup care (Child / Adult / Pets)

Pet insurance and Pet Telehealth

Employee Assistance Program (EAP) with counseling sessions available 24 / 7

Free legal services that provide legal advice, document creation and estate planning

Employee bonus referral program

Student loan refinancing assistance

Employee perks and discounts program

RingCentral's Partner team crafts, builds and collaborates with our partners to evolve our programs and deliver the best possible outcomes for our partners, teams and company.

That's why RingCentral is the leading global cloud-based communications provider because we're not just selling solutions;

we're changing the nature of communications. That's why we're the largest and fastest-growing pure-play provider in our space.

RingCentral's work culture is the backbone of our success. And don't just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line : We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE : RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform.

More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.

If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, the compensation range for this position is between $74,900 and $107,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits.

Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of September 30, 2024 . Please apply prior to the deadline to be considered for the role.