Product Operations Manager, Operational Platform - MPO - San Jose

Responsibilities

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

About the team

As Monetization Product Operations (MPO), our goal is to help businesses have seamless experiences with our advertising solutions by designing and scaling support processes to resolve technical issues within our product.

We're a global team with regional hubs in Singapore, China, Australia, London, and multiple locations in the US. Our teams comprise internal product specialists and operations functions, and externally we have a global vendor base that augments our services portfolio.

Responsibilities :

• Collaborate with internal stakeholders to understand their requirements and lead quantitative and / or qualitative inbound initiatives such as customer persona understanding, opportunity sizing, customer feedback analysis, and competitor intel to represent and address business & market needs.
• Collaborate with products for feature development and influence product roadmap through data-driven consumer insights.
• Set goals, and success metrics and get consistent with key stakeholders. Drive product adoption and growth of products in global markets by feeding tactics such as sales enablement, automatic notifications, communication material production, webinars, client workshops, etc.
• Design and lead alpha / beta testings with clear criteria to capture early-stage insights for product innovation and fine-tuning, ensuring the product is ready to scale.
• Activate as a business and product strategy expert and partner closely with the internal users to deeply understand the product, markets, and processes identify opportunities to make vertical / market-based recommendations, and scale these across a wider organization.
• Administrate and operationalize the operational platforms to ensure it is set up to optimize the business processes in a scalable manner.

Qualifications

Minimum Qualifications :

• At least 5 years of product marketing / operations with digital ad products or in SaaS / Customer support platforms; familiarity with Advertising solutions.
• At least 3 years of Customer service orientation, with experience working along with sales / client-facing support teams.
• A storyteller with a track record of consolidating information into customer-oriented communications.
• A fast learner and self-starter who gets to the point quickly with a good sense of judgment and original thinking.
• Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives.
• Strong data and business analysis ability, analytical mind, and good data skills; comfortable with spreadsheets.

Preferred Qualifications :

• 3 years of experience with AdTech or new-age online and social media tech companies, managing mid to large-scale product operations.
• 2+ years of experience with Digital Ads Products Ecosystem.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. We are passionate about this and hope you are too.

Job Information :

Compensation Description (annually)

The base salary range for this position in the selected city is $110200 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses / incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.

We offer the following benefits to eligible employees :

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match.

As well as Dental, Vision, Short / Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are : 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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