What you’ll do :
- Act as the primary liaison between doctor and patient, establishing a great rapport with all eye exam patients
- Perform preliminary clinical data collection (including but not limited to : autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry)
- Support with in person and video assisted eye exam appointments as available
- Support new contact lens wearers through delivering insertion and removal training. Additionally, train additional team members (as directed by the Store Leader) on how to deliver insertion and removal training
- Support the patient and store team through each step of the booking process with appointment confirmation, annual exam outreach, and contact lens follow up to ensure the patient has a seamless appointment experience
- Efficiently manage the flow of our patients through the eye exam process
- Provide support to the doctor in maintaining meticulous and accurate records of data collected
- Help with the preparation of reports to other medical professionals as needed
- Ensure adherence to governmental regulations and privacy policies (e.g. HIPAA / PIPEDA), and company procedures
- Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, ensuring the highest standards of cleanliness for our equipment, and performing ongoing maintenance and calibration as needed
- Support the retail sales team as directed by the Store Leader
Who you are :
- Professional, articulate, and have a compassionate approach to patient care
- A team player who’s effective and efficient when collaborating and communicating with doctors, the store team, and patients
- Excellent with multitasking, organization, and time management in prioritizing appointments to maintain efficient patient flow
- Able to think outside of the box when needed
- Precise and comfortable with technology, and able to quickly learn and effectively use new medical applications
- Excited to work side by side (or virtually!) with a doctor in a high-volume retail setting
Extra Credit :
- 1+ years of experience in a medical environment supporting doctors
- Exceptionally knowledgeable about eyewear and able to accurately describe the features and benefits of different offerings.
Patients have questions, and we always like to have answers.)
- Working knowledge of G Suite
- Previous work experience with optometry, electronic health records, or medical care
- Familiar with healthcare technology systems and equipment (EMR systems, retinal cameras, exam room equipment)
- Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician)
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