Content Design Manager, e-commerce

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the team

The TikTok Shop team's mission is to create a world class e-commerce experience that helps TikTok users find and discover amazing new products and goods.

We're looking for a Content Design Manager to lead and build out the teams in Seattle to support the entire e-commerce experience for sellers, creators and consumers.

Responsibilities :

• Recruit and onboard new team members.
• Define efficient, practical solutions and processes for large-scale problems.
• Identify opportunities and share feedback on development, improvement, and growth for direct reports.
• Drive completion of high-quality content in a fast-paced, dynamic work environment.
• Guide direct reports in developing effective content strategies.
• Facilitate projects, align on priorities, allocate resources, drive consensus, and smoothen collaboration with stakeholders across time zones.
• Ensure UI text meets content standards, and be a champion for best practices.
• Align with global teams to drive a cohesive product narrative.
• Establish and maintain a positive team culture, encourage collaboration, and develop skills.
• Provide actionable feedback for your team to drive consistency and improve content quality.

Qualifications

• 5+ years experience in content design, UX writing, content strategy, copywriting, UX, or equivalent fields.
• 1+ years experience in managing, mentoring, coaching, and developing a team.
• Excellent written and verbal communication skills.
• Writing portfolio including, but not limited to : user interface copy, microcopy, user education, direct or transactional emails, style guides, and product launch content.
• Experience collaborating with Product Management, Design, Legal, Engineering, and Localization teams.
• Self-starter who can manage multiple projects in a fast-paced environment and stay focused when faced with changing requirements.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at redacted