Customer Program Manager
Job Description
Job Description
Job Title : Customer Program Manager
Location : 8000 S. Federal Way PO Box 6 Boise, ID
Duration : 6 months
Description :
Onboarding Program Manager (contract with possibility of conversion to full-time employment)
About this job
Client is seeking an experienced Onboarding Program Manager with a proven track record to join our Global Onboarding team.
The Global Onboarding team is responsible for driving the success of our new hire and hiring manager onboarding through exceptional experiences and stakeholder collaborations.
What you’ll do
As a critical member of the Global Onboarding team, you will be a subject matter expert, responsible for continuously enhancing the end-to-end onboarding experience, via data driven insights and industry best practices.
This role requires a deep understanding of onboarding processes and the ability to manage cross-functional projects to improve the onboarding journey.
- Design and deliver outstanding onboarding experiences for various work environments, including hybrid, in-person, and virtual settings.
- Coordinate and facilitate Client Launch Orientation at our Boise location, taking the lead in ensuring a seamless experience for all participants.
- Manage and support global and regional cross-functional collaborator partnerships, fostering strong relationships and providing scalable and streamlined solutions across different regions.
- Foster connections and a sense of belonging among new hires by creating community-building opportunities throughout their onboarding journey.
- Lead global onboarding project initiatives, in alignment with our organizational goals and program partners.
- Use AI-powered platforms to deliver adaptive learning experiences, using advanced technology to provide personalized and efficient onboarding solutions.
- Track and analyze onboarding survey data, extracting actionable insights and providing recommendations for continuous improvement.
What You Need to Succeed
- 5+ years’ experience in Learning and Development, HR, or a related field, with a focus in onboarding program management and process improvement.
- Accomplished in public facilitation, with ability to lead, captivate, and engage participants.
- Experience in customer service, communication, and collaborating with various teams, enabling effective engagement with a diverse range of individuals.
- Strong project management skills, enabling you to manage multiple projects and deadlines effectively.
- Excellent communication and interpersonal skills, with a focus on forming relationships and influencing cross-functional and global partners.
- Use your strong data analysis skills to identify patterns and trends, enabling you to make data-driven decisions that enhance the onboarding experience.
Preferred Qualifications
- Proficiency in HR learning and onboarding software and tools.
- Experience with onboarding solutions that apply artificial intelligence, enabling you to explore creative approaches and improve our onboarding experiences through intelligent automation.
- Experience supporting organizations through scale and change, providing you with the expertise to navigate complex environments and effectively manage transitions.
Company Description
Greetings from CriticalRiver Inc. We are a trusted technology and utilities consulting company for comprehensive consulting, implementation, and managed services across the globe.
The company’s highly experienced consultants are experts at understanding client needs and delivering strategic solutions that leverage the latest technologies and industry best practices.
Company Description
Greetings from CriticalRiver Inc. We are a trusted technology and utilities consulting company for comprehensive consulting, implementation, and managed services across the globe.
The company’s highly experienced consultants are experts at understanding client needs and delivering strategic solutions that leverage the latest technologies and industry best practices.
Account Manager II
Provides comprehensive account plans and strategies to win new business from existing accounts. Responsible for Regional Enterprise sales account development within an established geographic territory for a complex suite of services and robust product sets to drive sales, increase brand awareness, a...
Assistant Project Manager - Eagle, ID
This position provides overall administrative direction for several projects and assuming responsibility for the overall project performance including costs, schedule, quality and project status. We are currently seeking an experienced Assistant Project Manager to work in Eagle, ID. Experience with ...
Account Manager I
HMA is the premier third-party health plan administrator across the PNW and beyond.We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans.We offer various high-quality, affordable healthcare plan options supported with best-in-class customer ser...
Customer Service Representative
Customer Service Representative (CSR). They are the face of the sales center and our customers' primary point of contact for walk-ins, phone orders and will call service. Horizon's value and give customers the best service and experience possible. Strong customer-service attitude. ...
Physician: Neurologist, Research Director Stroke Program
Luke's Health System in Boise, ID is actively recruiting for a Research Director for our System Stroke Program. We are actively recruiting for a highly motivated individual to work as our Stroke Program Research Director. This Directorship will oversee the research efforts of our system stroke progr...
Wendy's General Manager
The Restaurant General Manager is responsible for management of the entire restaurant's operations, which include (but not limited to):. An excellent support network and promotion from within (97% of our managers have promoted from within). ...
General Manager
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Proven track record of developing team members.You will lead up to 50 dynamic employees who will look to you for guidance, motivation, and some real-talk mentorship.You will maintain high food, he...
Program Director
Under the direct supervision of the Regional Director, the Program Director is responsible for the oversight and supervision of the residential program. Volunteers of America South Central Louisiana is looking to hire a Program Director for our Intellectual Disability Services. The director will ove...
Operations Assistant Manager
Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager. Assist with a...
Architectural Project Manager
The Architectural Project Manager plays a key role in overseeing and managing every phase of an architectural project, from concept to completion. Acting as the primary liaison between stakeholders, this role ensures that projects are completed on time, within budget, and meet quality expectations. ...