Control Manager - Regulatory Change Management Governance & Controls Product, Executive Director

Job Description

As a Control Manager Executive Director, you'll be responsible for managing the Regulatory Change Management Governance (RCMG) & Control Program Product Control Team who are responsible for control governance and oversight of the overall areas within RCMG including the Disclosure Center of Excellence (DCOE), Artificial Intelligence / / Machine Learning & Quality Assurance, Operations Center of Excellence (OCOE), Advisory and Business Insights.

These functions support sub LOBs across Consumer & Community Banking (CCB), Asset & Wealth Management (AWM) and International Consumer Bank (ICB).

The RCMG Control Director is responsible for partnering with RCMG & Control Products Owner in sustaining a robust and proactive risk posture and will be a key member of the leadership team supporting the broader CCB, AWM & ICB functions.

The successful execution of responsibilities requires the ability to take an E2E approach, influence outcomes, and effectively partner across CCB, AWM, ICB, as well as other business teams, and support functions.

Additionally, you will have responsibility for control oversight for Control Products which includes the AML / KYC Product as well as CCB Controls Platforms Product.

Job responsibilities :

• Oversee and manage the Control and Operational Risk Evaluation (CORE) Program for RCMG and Control Programs Product
• Partner with business colleagues to cultivate a culture of risk awareness and proactive risk identification and assessment as well as ensuring on-going control improvements and strengthening of the existing control environment.
• Participate in project planning as required to assist business in developing appropriate internal control systems or to monitor significant changes in control systems.
• Maintain awareness of significant changes impacting the business, both internally and externally.
• Prepare detailed reports of findings and present key control initiatives to management as well as Working with business partners to validate the effectiveness of controls.
• Understand the Regulatory and Firmwide Policy / Standard (s) governing Office of Legal Obligation (OLO) and Regulatory Change Management Governance (RCMG) to ensure governance controls are established for key and minimum requirements for Policy / Standard and Regulatory compliance.
• Monitor key metrics or indicators to detect Emerging or Elevated risks; Report regularly to BCMs / CCMs and BCM Teams, and provide guidance for governance (Ex.

Escalation to relevant BCCs)

• Partner with LOB BCM teams to analyze Emerging or Elevated risk themes for root causes as well as solutioning
• Partner with Line of Defense Partners (Legal, Compliance, Op Risk, and Audit) to understand their priorities and engage them as appropriate to manage the control environment, while ensuring successful Compliance / Op Risk tests and Audits, and Regulatory exams as applicable
• Manage and motivate team members across geographic locations, as well as a set of matrixed individuals within the broader team and within business teams, to manage operational risk effectively
• As a key member of the Control Management leadership team engage in people management processes like talent and mobility management, employee engagement and Diversity, Equity & Inclusion (DEI) activities - to build a diverse, high performing team of control managers that motivates individual and team success

Required qualifications, capabilities, and skills :

• Bachelor's degree or equivalent experience required
• 10+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance
• Sound judgement in assessing risk, prioritizing work, engaging senior leaders, and managing thru change
• Experience leading across organizational boundaries to analyze, design, and deliver best practices
• Demonstrate confident leadership and sound judgment to influence a strong culture and risk management, including senior management presentations / exchanges
• Strong understanding of the 3 lines of defense in banking institutions, Compliance, Conduct & Operational Risk Frameworks;

knowledge of JPMC platforms like ELA and CORE

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop compelling and meaningful executive presentations that will create opportunities / recommendation for improvement

Preferred qualifications, capabilities, and skills :

• Communication / presentation - excellent written and verbal communication skills with an ability to articulate & explain business issues and controls.
• Building coalitions and influencing with an E2E mindset - strong interpersonal skills, collaboration and relationship building skills.

Ability to engage and influence business leaders in a meaningful and actionable manner

• Self-motivated. Work autonomously to effect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results oriented environment
• Process analysis / design acumen - ability to understand a process E2E and associated risk to inform effective and sustainable control design and implementation
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
• Understanding root cause / identifying control breaks
• Developing timely and sustainable solutions including automation, data analytics, machine learning
• Analyze metrics for emerging risk
• Implementation skills
• Writing Action Plans, Procedures
• Change Management
• Ability to manage ambiguity, and make subjective and informed decisions, influence stakeholders and justify decision making

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk.

The team focuses on four areas : Control Design & Expertise, Risks & Controls Identification / Assessment, Issues & Control Deficiencies and Control Governance & Reporting.