OFFICE OPERATIONS MANAGER II - SES - 64027034

Requisition No : 836473

Agency : Department of Health

Working Title : OFFICE OPERATIONS MANAGER II - SES - 64027034

Pay Plan : SES

Position Number : 64027034

Salary : $65,000 ANNUALLY

Posting Closing Date : 09 / 15 / 2024

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FLORIDA DEPARTMET OF HEALTH BROWARD COUNTY

OFFICE OPERATIONS MANAGER II - SES - 64027034

REFUGEE HEALTH

INTERNAL AGENCY OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and / or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed.

Incomplete applications will not be considered.

DESCRIPTION OF DUTIES

The incumbent of this position is responsible for the operational management and supervision of the TB, Refugee Health Services, and Hepatitis Clinic.

Works independently under the supervision of the Executive Community Health Nursing Director (ECHND). Responsible for the supervision of staff Including appraisals, planning, and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions.

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work.

The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action.

The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

Conducts quality assurance for scanned documents. Responsible for scheduling and assigning subordinate personnel. Assures adequate clerical coverage for assigned work areas and communicates clerical shortages to the ECHND.

In times of staff shortage or lunch breaks, will work in the clinic to ensure efficient patient care. Cross training to subordinates to maximize resources and ensure knowledgeable workforce.

Completes required documents and timely completion of staff EARS and Timesheets. Analyzes, recommends, and implements resolutions to administrative and department’s work through Q-Flow.

Resolutions may be implemented through development of operating procedures. Establishes and recommends changes in office procedures for the TB and Refugee Health Services.

Monitors the Electronic Notification Disease of new Refugee clients and ensures scheduling is within 90 days. Arranges and conducts regular staff meetings and training activities to ensure compliance with existing and new policies and procedures to resolve barriers to their implementation.

Attends training and professional development sessions as required. Maintains continuing inventory of supplies and equipment, ordering supplies as needed.

Serves as Information Custodian for Refugee Health.

Knowledge, Skills and Abilities, required for the position :

• Knowledge of cultural competence
• Knowledge of TB, RHS, or Hepatitis
• Knowledge of HIPPA
• Knowledge of general office procedures and practices.
• Knowledge of case management skills and investigative and interview techniques.
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities.
• Ability to prioritize workload.
• Ability to develop and implement office procedures.
• Ability to follow instructions.
• Ability to review data for accuracy and completeness.
• Ability to perform basic arithmetical calculations.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to use a computer and basic Word programs
• Skilled in Excel.

MINIMUM QUALIFICATIONS

• Are you willing to work before, during and / or beyond normal work hours or days in the event of an emergency
• Current employee of Florida Department of Health employees, (includes OPS, Career Service, SES or SMS employees).
• Experience working as a supervisor with direct reports.
• Experience working in Refugee Health.
• Proficient in Excel Spreadsheets

PREFERRED QUALIFICATIONS

• 5 or more years experience working as Supervisor with direct reports.
• 1 or more years’ working in Refugee Health.
• Experience monitoring performance metrics.
• Experience working with HMS computer software.
• 2 or more years experience managing Point of Distribution Operations (POD).
• Bilingual, Fluent in Spanish and English or Creole and English.

Florida Department of Health Mission, Vision, and Values :

Mission :

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision :

To be the Healthiest State in the Nation.

Values :

I nnovation : We search for creative solutions and manage resources wisely.

C ollaboration : We use teamwork to achieve common goals & solve problems.

A ccountability : We perform with integrity & respect.

R esponsiveness : We achieve our mission by serving our customers & engaging our partners.

E xcellence : We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work :

Broward County

The Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including :

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• For more information, please click www.myfrs.com );
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised :

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note : You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

For more information, please visit the SSS website : http : / / www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.

E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-877-562-7287).

Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.

0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and / or expertise.

Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.

These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735).

Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.

0455, F.S., Drug-Free Workplace Act.