Intake Coordinator
Overview
Intake Coordinators is responsible for processing and documenting calls of inquiry, intake, admissions and transfers for Fairview Behavioral programs.
Responsibilities Job Description
Answers inquiry calls in a respectful manner and assess for special need / or accommodations
- Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs.
- Provides excellent service care through active listening skills and respectful telephone etiquette
- Documents calls
- Assesses and prioritizes calls
Completes client intake process.
- Assesses and triages client admission using identified admission criteria
- Assures insurance reimbursement and authorization
- Documents complete and accurate demographic and clinical information
- Secures information pertinent to the patient visit
- Obtains internal and external records when possible
- Provides client or referral sources with information regarding the programs.
- Refers to other programs or community agencies when Fairview services are not appropriate
- Secures payment for treatment
Recognizes problems and takes appropriate measures to resolve.
- Consult with appropriate resources regarding unique referrals or insurance / authorization discrepancies.
- Identifies patients who 'no-show' to meet risk management criteria.
Collaborates with internal and external resources to ensure efficient patient flow
- Works in partnership with business office and payer problems and facilitate reimbursement
- Acts as a liaison between payers, business staff, patient care providers and site supervisors.
- Partners with appropriate community liaisons
Monitors patient care provider's schedules to insure optimum productivity
Coordinates the decisions-making process regarding intakes and waiting lists.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
- Partners with patient care giver in care / decision making
- Communicates in a respectful manner
- Ensures a safe and secure environment
- Individualizes plan of care to meet patient needs
- Provides patient education based on assessment of learning needs of patient / care giver.
Qualifications
Bachelor’s degree in or 6 years directly related experience in human services related field.
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