MAIL QUALITY CONTROL SPECIALIST

Mail Quality Control Specialist

Department : Quality Control

Reports to : Quality Control Manager

Location : Rochester

Full-Time : A typical work schedule is standard business hours, with the flexibility required to handle escalations or support during peak times or special projects.

Pay Schedule : Weekly Pay

Non-Exempt : Compensation starts at $42,000 - $47,000 yearly depending on experience

• All hourly positions :
• 2nd Shift, +$1. hour Shift Differential
• 3rd Shift, +$2. hour Shift Differential

The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit.

We value each person's contributions and understand that every role has unique requirements that influence compensation;

however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels.

Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee's unique value.

Benefits : Begin the first day after the first two full months of employment

Position Summary

The Mail Quality Assurance Specialist analyzes and compares outgoing mail to ensure accuracy, consistency, and compliance with organizational standards.

This role involves detailed examination of printed mail items, identifying discrepancies, and coordinating with relevant departments to rectify any issues.

Essential Duties

The essential functions include, but are not limited to, the following :

Mail Analysis and Comparison :

• Examine incoming and outgoing mail for accuracy and consistency.
• Compare mail items against established criteria and documentation.
• Identify and document any discrepancies or errors in printed mail.

Quality Assurance :

• Ensure all mail items meet the organization's quality standards.
• Report any issues or discrepancies to the appropriate department or supervisor.
• Follow up on corrections and ensure resolution of identified issues.

Documentation and Reporting :

• Maintain detailed records of mail comparisons and findings.
• Prepare regular reports on the status and quality of mail items.
• Document processes and procedures for mail comparison.

Communication and Coordination :

• Coordinate with various departments to resolve mail discrepancies.
• Communicate effectively with team members and other stakeholders.
• Provide feedback and recommendations for improving mail processes.

Compliance and Standards :

• Ensure compliance with organizational policies and industry regulations related to mail handling.
• Stay updated on changes in mail handling procedures and standards.

Minimum Qualifications

• High school diploma or equivalent
• Attention to detail and strong analytical skills
• Excellent written and verbal communication skills
• Proficiency in record-keeping and documentation
• Ability to work independently and as part of a team
• Familiarity with mail handling procedures and standards
• Basic computer skills and proficiency with relevant software
• Previous experience in a similar role or mail handling is preferred
• Training in quality assurance or compliance is a plus

Decision Making

May contribute to business and operational decisions that affect the department. Decisions that address non-routine questions and situations often require investigation and research of precedents.

Uses patterns, trends, and precedents to analyze situations and determine an appropriate course of action or approach to solving problems.

Independence of Action

Work progress is monitored by the supervisor / manager. The incumbent follows precedents and procedures, may set priorities, and organizes work within general guidelines established by the supervisor / manager.

People Management

Guides the work of others. May organize, set priorities, schedule, and review work.

Physical Demands and Work Environment

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully.

• Work is performed in a warehouse or production facility environment.
• May be exposed to varying temperatures, noise, dust, and printing chemicals.
• Requires frequent standing, walking, crouching, bending, kneeling, lifting, and using repetitive motions of hands or wrists;

finger, grasp, handle, or feel; reach with arms and hands for extended periods.

• May require lifting up to 50 pounds and operating pallet jacks and forklifts.
• Standard working hours with potential for overtime during peak periods.

Note

This job description in no way states or implies that these are the only duties to be performed by this position's employee(s).

Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably.

Immediate Mailing Services, Inc. is an equal-opportunity employer and values diversity. Immediate Mailing Services, Inc. is a drug-free workplace that is compliant with applicable ADA regulations.

Immediate Mailing Services Inc. is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age / Immigration status.

Immediate Mailing Service Inc. is committed to diversity and inclusion. We seek employees and customers from all backgrounds to join our teams, and we encourage them to bring their authentic, original, and best selves to work.

Our employees are expected to do the same. All employment decisions are based on qualifications, merit, and business needs.

The company is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable, including Veterans Disabled.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

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