Job Description
The Global Operations Manager - Records will play a pivotal role in aligning our record management processes with our broader organizational goals.
This individual will work alongside Global Heads in formulating and implementing strategic initiatives that optimize practices, enhance security, and ensure compliance with regulatory requirements.
The manager will provide client and team leadership and is responsible for facilitating all phases of operations and project work from concept to fulfillment.
He / she is regarded by the client as a trusted expert for the agency side of the client’s business and will maintain and facilitate the client relationship as a strategic consultative partner.
The Global Operations Manager leads the day-to-day management and optimization of projects and tools for the client, assesses risk, determines goals, and is the key client contact for day-to-day communications and tasks.
Responsibilities :
Oversee account operations for onsite and offshore professionals
Act as primary point-of-contact for day-to-day client needs
Organize and lead monthly and quarter business client meetings
Lead day-to-day management and optimization of projects
Maintain knowledge of and adherence to facility procedures, operations, and protocols
Master and maintain knowledge of client’s business, competition, and latest industry news and trends
Provide strategic operational improvements and facilitate execution
Ensure all deliverable deadlines are met for all individuals and parts involved in the process
Responsible for early detection of issues that may require escalation
Management of vendor engagement and relationship
Trains other employees as needed.
Create and maintain operating procedures, identify effective avenues for consistency, and provide recommendations
Learn and develop subject matter expertise in client services
Provide a full range of staff management duties including interviewing, time tracking, employee relations, scheduling, performance management (coaching, feedback, and development planning)
Proven experience building strong, cohesive, and high-performing teams through effective motivation and coaching methods
Coordinate roadmaps and plans across projects, programs, and teams to ensure coordination across the program
Global Operations Manager - Records
The Global Operations Manager - Records will play a pivotal role in aligning our record management processes with our broader organizational goals. The manager will provide client and team leadership and is responsible for facilitating all phases of operations and project work from concept to fulfil...
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