Inside Sales Manager - Sales Operations & Aftermarkets
ESSENTIAL JOB DUTIES :
- Lead and manage an inside sales team focused on driving revenue from the existing install base, including service contracts, spare parts, consumables, and consulting services.
- Develop and implement sales strategies to grow install base revenue, focusing on customer retention and upsell opportunities.
- Oversee the order-to-cash process, ensuring timely and accurate order processing, invoicing, and payment collection.
- Manage order acknowledgments, ensuring clear communication with customers regarding order status and delivery timelines.
- Collaborate with customer support, service teams, and account managers to identify and pursue sales opportunities within the existing customer base.
- Monitor and analyze sales and operational metrics to optimize team performance and drive continuous improvement in both revenue growth and process efficiency.
- Ensure accurate and timely processing of sales orders, renewals, customer inquiries, and order fulfillment.
- Maintain strong relationships with key customers, ensuring high levels of satisfaction and addressing any order-related concerns or issues.
- Prepare and present regular reports on sales performance, operational efficiency, customer feedback, and market trends to senior leadership.
- Work closely with marketing to develop targeted campaigns and promotions to support sales efforts.
QUALIFICATIONS :
- Bachelor’s degree in Business, Sales, Marketing, or a related field.
- 5+ years of experience in inside sales, sales operations, or account management, preferably in the life sciences or automation industry.
- Proven experience in managing and growing revenue from an existing customer base.
- Strong understanding of the order-to-cash process, including order acknowledgment, invoicing, and payment collection.
- Strong leadership skills with experience in managing and developing sales teams.
- Excellent communication, organizational, and customer relationship management skills.
- Familiarity with CRM software, ERP systems, and sales analytics tools.
- Ability to work in a fast-paced environment and meet or exceed sales and operational targets.
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