Call Center Healthcare Representative - Montgomery, AL

Gainwell Technologies

Montgomery, AL, US

$27.2K-$38.9K a year

Full-time

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow.

Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Call Center Healthcare Representative - Montgomery, AL at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable.

Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcares biggest challenges.

Here are the details on this position.

Your role in our mission

Assist recipients by answering a variety of eligibility and claim payment questions over the telephone
Resolve basic questions and detect demographic and provider problems that impact recipients eligibility and claims payment
Submit requests for Non-Emergency Transportation (NET) Vouchers and interact with NET coordinators and Medicaid Agency Case Managers
Research recipient eligibility, benefit limits and verify recipient coverage
Update recipient demographic information as needed

What we're looking for

One (1) month minimum, prefer on more years of customer service or other telephone experience.
Experience in healthcare
Strong ability to interact positively with callers and demonstrate high self-confidence
Proficient in identifying and solving problems, multitasking, and working effectively under pressure and independently
Bilingual in English and Spanish is preferred
Harver Assessment Requirement : As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.

What you should expect in this role

This is an on-site position in Montgomery, AL.
Video cameras must be used during all interviews, as well as during the initial week of orientation.

Onsite Location :

Gainwell Technologies

301 Technacenter Drive

Montgomery, AL 36117

Schedule / Operational Hours :

Onsite

8 : 00am to 4 : 30pm CST zone

LI-ONSITE #LI-JA1 #LI-CM1

The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. Youll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

30+ days ago

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