The Patient Services Representative will professionally and courteously greet all patients that make contact with the clinic.
This is a full-time position working variable daytime hours M-F out of our Maple Grove, Plymouth, and Robbinsdale locations.
Occasional weekend work may be required.
A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible.
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.
Essential Functions :
- Greets all patients that enter the clinic within a reasonable amount of time
- Obtains all demographic and billing information to assist in accurate and timely billing procedures
- Photocopies patients’ insurance cards, obtain signatures, perform registration protocol, and check patients in
- Answers phones within a reasonable amount of time
- Schedules appointments
- Reviews Provider’s schedules on a daily basis for days off and schedule flow
- Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
- Fully participate and contribute to the patient centered health care
- Any and all other duties as assigned
Education and Experience Requirements :
- High School diploma / GED or equivalent
- Proficient in Microsoft Word, Outlook, and Excel
- Customer Service experience required
- Administrative or Medical Office experience preferred
Essential Requirements :
Ability to :
- Comply with company policies, procedures, practices and business ethics guidelines.
- Complete job required training.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance
- Work in the clinic during business hours
- Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
- Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
- Communicate and interact in a respectful and professional manner
- Prioritize workload while being flexible to meet the expectations of the daily operations
- Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
- Understand and execute a variety of instructions
- Effectively operate equipment and communicate on and operate the phone system
- Work independently with minimal supervision
- Travel to other work locations, if required
Performance Expectations i-Health's Core Values :
- Integrity - Do the right thing and take responsibility for what you do and say
- Service - Consistently contribute to deliver an exceptional experience
- Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
- Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and / or effectiveness
- Teamwork - Be a part of the whole; support each other positively
Environmental Conditions :
Clinic setting
Notes :
- Infinite Health Collaborative (i-Health) is an Equal Employment / Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
- This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.
Patient Services Representative- Eye Clinic
Refer patients to Student Insurance for benefit questions related to one of the student plans and to patients' member services representative if covered by their own commercial insurance plan. Communicate to patients: Information about the organization's services, such as: access to Urgent Care, Gop...
Onsite Interpreter - Twin Cities, MN
We do that by providing both remote and on-site services in more than 350 languages, for over 6,000 clients with a diverse and highly experienced staff, and over 8,000 contract interpreters. Maintains strict patient confidentiality in accordance with HIPAA, FERPA, GLBA and/or regulatory requirements...
Physician Assistant or Nurse Practitioner - Twin Cities Orthopedics
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health). Description The Casual/Float PA or NP is responsible to provide healthcare services to patients in the Orthopedic Urgent Care Clinic under the direction and responsibility of the on-call Physician. MRI's, p...
MRI Technologist - Twin Cities Orthopedics
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Communicate implant safety concerns and expectations to care teams and ...
Direct Support Professional - Twin Cities and South Metro
We have Residential Group Homes and In-Home services throughout the Southern Twin Cities area. Residential group home services, In Home Services, Vocational services, Case management, and other supportive programs. Direct Support Professional - Twin Cities and South Metro. Join our team as a Direct ...
Executive Director - Twin Cities Orthopedics
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Monitor patient satisfaction benchmarks, following up with patient comp...
Patient Financial Services Representative -277 Rejections
Fairview Health Services has an opportunity for a Patient Financial Services Representative! This position supports management in the billing and collection of accounts receivable for inpatient and outpatient accounts and/or resolving customer service issues. We seek individuals who understand the r...
Contact Center Representative
Our growing company is looking for a contact center representative. The representative would handle phone calls and messages from customers looking to schedule appointments with our sales team, enter data into the appropriate database(s), and communicate with various internal team members as well as...
Care Coordinator - Twin Cities Orthopedics
Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. The Care Coordinator will support the clinic and physician care team by...
Handyman Carpenter
You must live in the immediate Twin City Metro area to be considered for this position. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyma...