Assistant Manager

The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement.

Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store’s success.

• Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.
• Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
• Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
• Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
• Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
• Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
• Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
• Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
• Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
• Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
• Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.
• Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
• Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
• May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
• May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.
• Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values : People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.
16 days ago