Coordinator
Job Description
Job Description
Benefits :Do you want to do more than just answer phones and file paperwork? Do you want to make a difference in the growth of a local business while helping home and business owners?
If this sounds ideal to you, then you might be the candidate to become a key player in the daily operations at a local office of one of North Americas leading franchise organizations.
Paul Davis Restoration is a locally owned office which is part of a network of 380 Paul Davis outlets in the USA and Canada.
This provides comfort in knowing that working here can provide you with the best of corporate accountability along with hometown accessibility.
Additionally, Paul Davis prides itself on customer service and integrity while providing restoration services for property damage as well as top-notch remodeling.
As a Paul Davis Restoration coordinator, you will be tasked with professionally and compassionately answering incoming calls from potential and existing customers and vendors.
You will also be the first point of contact for reaching out to sales leads from a variety of sources.
From there you record data into the Paul Davis proprietary software, accept new assignments, create job folders, maintain job boards, monitor documents sent to customers, make customer appointments and share in a variety of tasks to assist the daily operational needs of the mitigation and restoration departments.
Job Duties :
- Answer Phones
- Data entry for all jobs
- Request new assignments when necessary
- Update milestones for all TPA sites
- Create and send contracts, etc. via DocuSign and monitor when complete
- Monitor email alerts
- Be able to learn new online computer programs
- Provide assistance to the Mitigation Manager, Project Manager and Owner
Qualifications :
- Have experience using multi-line phone systems
- Have a clear, pleasant speaking voice and excellent verbal and written communication skills
- Be bilingual (Spanish) preferred
- Demonstrate patience and compassion with customers
- Be enthusiastic and service oriented
- Be organized, efficient and detail oriented
- Be able to multi-task
- Be able to work M-F from 8am-5pm
- Have a good record of timeliness and attendance
- Wear company logo wear daily (black and khaki)
- Represent the Paul Davis principles of honesty and integrity
- Must be able to work semi-independently and be proactive
- Have computer skills in Microsoft Office, including Outlook, Word and Excel
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