Vice President - Product Manager, Digital Payments

Job Description

Passionate about enhancing customer experiences and simplifying digital payments? We're seeking team members ready to tackle complex problems and launch innovative products using the latest tech stack. Join us!

The Commerce Payments organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms.

We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.

As a Vice President Product Manager for a new payment product you will create a new, seamless payment experience for customers across the Chase digital payment and commerce experiences.

We're looking for someone who is customer obsessed, has a strong passion to lead "start-up" efforts in large companies, and a desire to be on the forefront of digital payments and technology.

In this role you will be responsible for the full product development lifecycle, defining and shipping a product end-to-end to 60 million+ customers.

Job responsibilities :

• Define the vision and strategy for product initiatives and features
• Partner closely with Technology, Design, and Analytics teams to lead product development efforts
• Define features and communicate requirements to engineering in clearly written documentation
• Monitor against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed
• Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress and performance
• Manage product backlog, production support, issue & defect resolution and prioritization
• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)

Required qualifications, capabilities and skills :

• 7+ years of experience in product management
• Experience in online payments including digital wallets and money movement
• Passion for understanding customer needs and demonstrated ability to build digital products
• Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
• Outstanding verbal and written communication
• Proven success in collaborating with cross-functional teams, influencing and driving decisions
• Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodoliges
• Proven track record of managing risk and controls
• Flexibility to work Eastern Standard Time (EST) hours

Preferred qualifications, capabilities and skills :

Bachelors or Masters in Business Management, Computer Science or comparable field of study

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position.

Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.