Part Time Customer Service Representative Waikiki

Overview

Enterprise Mobility has an exciting part time opportunity for a Customer Service Representative!

This position's hourly pay is $18.61 / hour and is located at the Waikiki Enterprise location 96815 - parking is included!

Shift to fill is 6am-1pm, 30-39 hours / week, must work weekends (Saturday / Sunday).

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This role is available as regular full time which include the following benefits :

• Time Away from Work (paid time off)
• Employee discount
• Retirement savings plan including 401k with match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer / Disability / Veterans

Qualifications

• Must be at least 18 years old
• High school diploma or G.E.D. equivalent preferred
• Must have a valid driver's license with no more than 3 moving violations and / or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work a part time, 6am-1pm, 30-39 hours / week, must work weekends (Saturday / Sunday)
4 days ago