IT Support Technician Part-Time

Webster Cantrell Youth AdvocacyDecatur, IL, United States

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WEBSTER CANTRELL YOUTH ADVOCACY

POSITION DESCRIPTION

Position : IT Support Technician

Reports To : Director of Technology

Status : Non-Exempt

BASIC FUNCTION OF POSITION :

Provides user support to Agency employees, maintains and troubleshoots PC's and related hardware, and performs pertinent updates to equipment. In this position, the IT Support Technician responds to inquiries and requests for assistance with the Agency's computer systems or PC's, installs PC's and peripherals, and installs Agency approved software.

INFORMATION PRIVACY AND SECURITY LEVEL :

In accord with federal and state legislative mandates, individuals employed in this position are trained to, and function within a Level I security clearance for confidentiality of client protected health information, and other privileged information. Appropriate sanctions will be applied against employees who fail to comply with the privacy policies and procedures of the Agency.

QUALIFICATIONS :

Hold a minimum of a High School Diploma, Associates Degree preferred, and two (2) years technical experience.
Have the ability to troubleshoot, analyze, and resolve technical issues with PC's.
Possess intermediate level of understanding of Windows network operating systems.
Communicate effectively with all levels of Agency staff.
Have knowledge of trauma informed care and ability and willingness to make trauma informed decisions with client and / or other staff when necessary. Take any on-going trainings when required.
Possess working knowledge of Microsoft Windows and Office Applications.
Familiar with Citrix, Security Camera Systems & Servers.
Show promising professional competency supported by an excellent academic record, a stable work history, professional references, and high ratings on the job interview.
Have the ability to respond with discretion and professionalism at all times when dealing with confidential or sensitive matters.
Have excellent interpersonal skills.
Have the ability to organize and prioritize work and to meet deadlines.
Treat all information concerning children, youth, and their families in any Agency program with absolute confidentiality.
Have a current Illinois Driver's license and proof of state requirement for insurance.
Ability to pass a background check.

PHYSICAL CHARACTERISTICS REQURIED :

Ability to engage in daily, full-time attendance, and occasionally, in duties requiring longer than eight (8) consecutive hours as well as non-working hours on call duties.

Possess the ability to perform sitting, standing, and stooping in daily full-time employment.

Ability to work a flexible schedule.

Ability to operate a motor vehicle during both day and night hours.

Reasonable proficiency in handwriting and computer use, and in the use of clear verbal and written communication skills.

Have natural or corrected reasonably good vision and hearing, and the ability to use the telephone.

Possess the mental ability to analyze a problem or situation at hand and able to recommend remediation.

Ability to occasionally lift items up to twenty-five (25) pounds in weight.

The ability to move physically about the Agency's owned buildings and grounds, and to use stairways (especially in emergencies).

Possess the ability to maintain calm efficiency and effectiveness in stressful and demanding situations.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

User Support :

Respond to requests for assistance from Agency employees; and

Identify problems, troubleshoot, and provide advice or assistance to users.

PC Support :

Install PCs and related peripherals;

Troubleshoot hardware problems and perform minor repairs; and

Perform system updates.

Software Support :

Install Agency approved software;

Perform software updates, both via PC and network applications;

Troubleshoot and resolve software problems; and

Other duties as assigned.

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It Support Technician • Decatur, IL, United States