The Cliffs Hotel and Spa
Position Description
Position : Hostess
Department : Food & Beverage
Status : Part-time
Reports to : Restaurant Manager
Position Summary :
As a hostess they need to communicate with guests and co-workers. Know the reservation book on a daily basis. Know what section each server is working.
The hostess is the guest's first impression of the restaurant.
Essential Functions of the job :
- Know which section each server is working
- Organize the Reservation book
- Know the reservations and make sure there are tables to accommodate them
- Understand Open Table
- Answer the phones to take reservations as well as room service orders
- Help the servers upon their request
- Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant
- Comply fully and consistently with all the hotel and restaurant conditions of employment and standards of uniform, grooming and personal hygiene
- Complies promptly with the special requests of management
- Knows the restaurant sections and table numbers
- Politely and genuinely thanks the guests for choosing our restaurant to dine in upon their departure
Qualifications
- Energetic / Reliable
- Customer service experience
Physical Requirements :
- Ability to stand continuously for the duration of the shift (eight hours).
- Ability to lift small packages (under 40 pounds).
- Ability to work in stressful situations.
Education, Experience, Skills :
- High school diploma
- Working knowledge of guest services in a luxury hotel setting.
- Excellent command of English language.
- Ability to work with people effectively.
- Ability to multitask and work in mentally demanding situations.
Location (city, state or zip code) You must select a location. Education status You must select an education status answer.
Seeking for You must select a seeking status answer.
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