Director, People Operations New San Francisco, CA

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.

With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.

S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality.

At our core, we are guided by our company values :

• Integrity : Always operate with honesty and transparency so we earn the trust of our clients.
• Courage : Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
• Together : Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.

Job Summary :

As the Director of People Operations, reporting to the SVP of People, you will play a crucial role in shaping and executing strategies that drive operational excellence, elevate employee engagement, and align with business objectives.

You will lead a high-performing team, collaborate with cross-functional stakeholders, and implement innovative HR programs that attract, develop, and retain top talent.

In this role, you will be responsible for the following :

Strategic HR Leadership and HR programs :

• Develop and execute HR strategies that improve operational efficiency and align with company objectives.
• Advise senior leadership on HR operations, contributing to strategic planning and decision-making.
• Lead the design and execution of talent development, employee engagement, and other people initiatives to attract, onboard, retain and develop top talent.
• Work closely with leadership to implement best practices across employee relations, communication, talent and career development, and total rewards.
• Provide leadership and direction in change management initiatives, driving the adoption of new processes and technologies across the organization.
• Develop and manage the budget for HR operations and technology, ensuring optimal allocation of resources.
• Develop and focus on continuous improvement for our HR infrastructure, processes, policies, and workflows to ensure they are compliant, efficient, and scalable.
• Manage the HR operations team, ensuring high performance, professional growth, and alignment with business goals.

Employee Development and Performance Management :

• Oversee performance management processes, including OKR setting, feedback, and performance evaluations.
• Implement professional development programs to support career growth and skill enhancement.
• Leverage HR analytics to identify performance trends, develop insights, and guide targeted interventions for talent development and performance improvement.

Employee Experience and Inclusion :

• Champion a culture of inclusivity, respect, and collaboration throughout the organization.
• Lead initiatives to promote diversity, equity, and inclusion, fostering a sense of belonging for all employees.
• Utilize employee feedback and sentiment analysis tools to assess employee satisfaction and identify opportunities to enhance the employee experience.

HR Systems and Analytics :

• Oversee the maintenance and optimization of HR systems to support all HR functions, ensuring they are integrated and data integrity is maintained.
• Lead the evaluation, selection, implementation, optimization, and adoption of new and existing technologies to enhance the total company employee experience and streamline HR processes aiming for simplification and scalability.
• Build HR analytics dashboards and reporting capabilities to provide insights into workforce trends, performance metrics, and HR KPIs.
• Use predictive analytics to forecast talent needs, identify potential risks, and develop proactive strategies for talent management.
• Lead transformative initiatives to enhance the employee experience, optimize processes, and index on automation to drive manager / employee self-service where appropriate.

HR Compliance and Risk Management :

• Maintain in-depth knowledge of legal requirements related to day-to-day management of the HR function, reducing legal risks and ensuring compliance.
• Develop and maintain HR policies and procedures in alignment with legal requirements and industry best practices.
• Utilize HR systems and data analytics to monitor compliance efforts and mitigate HR-related risks effectively.
• Guide the team in developing and maintaining SOPs and playbooks on all employee policies, procedures, and processes.
• Interface with Finance and other key stakeholders on crossover processes and initiatives including effective payroll operation, tracking data changes, and audit of regular payroll reports.
• Collaborate with key stakeholders to ensure appropriate internal controls and relevant internal audits are in place.

What you will bring to SmithRx :

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.
• 10+ years of progressive HR experience, with 5 years in a leadership role.
• Strong knowledge of HR principles, practices, and regulations.
• This role requires a proactive and versatile individual with a strong continuous improvement and execution mindset in areas related to processes, policies, systems, benefits, compensation, reporting, and employee engagement.
• Demonstrated experience developing and implementing HR strategies aligned with business objectives.
• Proven track record of effectively leading and developing high-performing teams.
• Experience in HR systems implementation and optimization, as well as proficiency in HR analytics and data-driven decision-making.
• Excellent communication, interpersonal, and influencing skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

What SmithRx Offers You :

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance.
• 401(k) Retirement Savings Program.
• Short-term and long-term disability.
• Discretionary Paid Time Off.
• 12 Paid Holidays.
• Paid Parental Leave benefits.
• Employee Assistance Program (EAP).
• Well-stocked kitchen in office locations.
• Professional development and training opportunities.

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