Service Delivery Technician

VirtualVocations
Brooklyn, New York, United States
Full-time
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A company is looking for a Service Delivery Technician I.Key Responsibilities : Answer Level 1 inbound calls, support tickets, and web chatsAssess customers' technical support needs and provide solutionsMaintain server and workstation performance, troubleshoot problems, and close tickets efficientlyRequired Qualifications : High School Diploma or GED equivalentMinimum of two years customer support experienceAbility to type 30 WPMExperience with Active Directory and domain environmentsKnowledge of installing software and troubleshooting error messages

4 days ago
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