Restaurant Service Manager

Job Description

Job Description

Want to be part of a team that’s more like friends and family than co-workers?

O'Charley's Restaurant + Bar is known for offering good food, good times and some of the most awesome job opportunities around.

That's because working at O'Charley's puts you in the company of friends and professionals who genuinely enjoy working with one another.

In fact, O'Charley's is recognized as best in class by People Report and Chain Leader magazine for our team member referral program.

Do you have a Passion to Serve and love to have fun while you work?

Now Hiring :

Restaurant Service Manager

The Service Manager is responsible for restaurant operations including driving and building sales and profitability. Ensure that each guest who walks through the door is highly satisfied with the entire dining experience including the highest quality of food and service.

Provides direction, training and coaching to team members, holding team members accountable.

Must exemplify our core values : Respect, Integrity, Inclusion, Balance, and Celebrating, and our Mission of focusing on our guests, each other, our stakeholders and the communities in which we do business.

And by living our culture : Take Care of Your People, Clean, Set & Ready, and Do What You Say.

If you have at least 2 years of restaurant management experience with a proven track record of achieving results and building a winning team along with a general knowledge of operational procedures and shift positions, we want to hear from you!

We can offer you :

• Training - An in-depth & comprehensive Management Training Program
• Pay & Benefits - Extremely Competitive Salary and Benefits Package including Medical, Dental, Life, Company-Matched 401k, Short Term and Long Term Disability.
• Retirement Savings Plan - After 1 year of employment you are eligible to participate in the company’s 401(k) plan upon reaching 21 years of age.
• Discounts - 25% discount on food and non-alcoholic beverages for team members to enjoy with their family and friends outside of their work shift
• Better quality of life - no late night bar hours!

OUR TEAM BRINGS A LOT TO THE TABLE!

O’Charley’s Restaurant + Bar is an equal opportunity / e-verify employer.

Ocharleys is a full service, casual dining restaurant chain. In this Ocharley Restaurant Management (RM) role, you will manage restaurant front of house / service teams along with assistant manager roles and duties working as a member of the restaurant management (AM) team.

POSITION QUALIFICATIONS :

High school diploma or GED equivalent.

Must be able to read, write, speak, understand, and conduct two-way communications in English.

SKILLS & SPECIFICATIONS :

Experience / Training :

Minimum of 2 years prior restaurant management experience or meet internal promotion requirements.

Required :

• Working knowledge and application of core company values, policies, and procedures.
• Ability to exercise discretion and independent judgment with respect to challenging situations.
• Basic computer knowledge of computer systems and Microsoft Office applications, as well as basic business mathematical computations.
• Ability to lead and assist with management and hourly team member training and development.
• Must have a proven track record of achieving results and building a winning team.
• Thorough knowledge of kitchen equipment, procedures, and safety and sanitation standards.
• Proficiency in multi-tasking.
• Exceptional verbal and written communication skills.

Certifications & Licenses :

• Must meet the specific requirements for alcohol and food handling, which may require licensing or certification.
• Valid driver's license and individual auto insurance coverage are required. May require driving to conduct various errands and attend meetings.

PHYSICAL DEMANDS : R (Not Applicable)

R (Not Applicable)

Activity is rarely / not required in this position (0 2 hrs / month)

O (Occasionally)

Position requires this activity up to 33% of the time (0 2.5+ hrs / day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 5.5+ hrs / day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs / day)

Standing

Climbing

Walking

Crawling

Sitting

Squatting

Handling / Fingering

Kneeling

Reaching Out / Up / Down

Bending

Lift / Move Objects up to 25 lbs.

Lift / Move Objects greater than 25 lbs.

Other Physical Requirements :

Specific vision abilities required include close, distance, color, and peripheral vision, as well as depth perception and the ability to focus.

Must be able to stand and exert well-paced mobility for periods of up to 4 hours in length and have the stamina to work a minimum of 55 hours per week.

Some overhead lifting may be necessary.

ESSENTIAL FUNCTIONS :

To perform this job successfully, the Team Member must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

WORK ENVIRONMENT :

The work environment is that of the restaurant operation, including moderate to varying noise, crowds, wet floors, and temperature extremes.

Restaurant Growth Services, LLC has reviewed this Position Description to ensure that essential functions and basic duties have been included.

It is intended to provide guidelines for position expectations and the Team Member’s ability to perform the position described.

It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

This position is an at-will position and the Position Description does not represent a contract of employment. The Company reserves the right to change this Position Description at any time and to and / or assign the Team Member reasonable tasks as the Company may deem appropriate.

Any questions related to this Position Description may be forwarded to Human Resources for handling.