Senior IT Service Specialist

VirtualVocations
Bronx, New York, United States
Full-time

A company is looking for a Senior Specialist IT Service Center.Key ResponsibilitiesRespond to complex IT inquiries from internal and external clients via phone, email, and chatInstall, configure, maintain, and upgrade PC hardware and software for home office employeesDevelop and deliver workstation training to end users and escalate complex cases as neededRequired Qualifications2+ years of experience in IT Help Desk and / or Desktop SupportAbility to handle sensitive and personal information confidentiallySelf-starter with a quick learning ability for new processes and systemsDecision-making skills related to production support processesBS or BA degree in computer science or related field preferred but not required

5 days ago
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