Area Conference Service Manager- Double Tree by Hilton McLean Tysons & Courtyard by Marriott McLean Tysons

Responsibilities

• Turnover : Upon turnover, send email to client with introduction and booking link if applicable as well as date you will be contacting them to start detailing.
• Review File to understand cut off dates, and details of program, if any questions reach out to the Sales / Catering Manager to address. BEO’S / Catering :
• Detail BEO’s for all upcoming meetings / events (except single time social) as needed
• Attain Guarantees and final payment as needed
• Complete all diagrams as needed Rooms / GROUP RESUME :
• Monitor cutoff dates
• Enter rooming lists once received (designated hotels)
• Send updated confirmation numbers to the client once received (designated hotels)
• Group Resume
• Full Service & Select Service
• Complete Group Resume with all details pertinent to the incoming group, reviewed by the DOS then distributed to operations team
• Enter Group / Wholesalers / 3rd party / LNR / Comp reservations as needed (designated hotels) Billing
• Tour and Travel Groups
• Sent charges based on rooming lists and catering to accounting prior to arrival for advance billing Admin
• Phone Coverage
• Distribute phone leads to appropriate manager
• Banquet Check Distribution (for the time being while F&B remains without Delphi access)
• Hilton / Marriott Rewards for groups
• Commission / Rebates
• Entering Group Pick up

Required Skills and Experience :

• High school diploma or GED required.
• College degree or equivalent experience required.
• 2+ years of progressive conference center experience required, with a minimum of one year supervisory / management experience.
• Prefer 2+ years of supervisory / management experience in a hotel setting of similar brand or distinction.
• Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Prefer experience with venue of similar size, volume, and reputation for focus on guest satisfaction. Basic knowledge of culinary operation, restaurant, conference center and beverage service.
• Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
• Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance.
• Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.
• EEO AA M / F / Vet / Disabled

Benefits :

• Well-Being Benefits :
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy
• Long Term Planning :
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement
• Team Member Programs :
• Our Big 3 Mission Statement Leaders of the Month / Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Weekly Payroll
6 days ago