Call Center Representative Trainee

Opportunity Overview :

We have a Unique opportunity to join our Branch team as a Full-Time Teller in our Uxbridge Branch. We are group of talented, professional individuals passionate about supporting our customers and co-workers.

We're looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same.

If being part of a team that gets to make a difference in their community is what you have been looking for - then come join us!

Position Overview :

As a Teller, you will act as the primary front-line contact with our customers. You will provide accurate, efficient and pleasant service while performing all teller-related functions and presenting a friendly, professional image.

Primary Accountabilities :

• Continually exceeds customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.
• Services customers by processing all teller transactions quickly with minimal or no errors according to bank policy and procedures.
• Cross sells products and services and makes appropriate referrals to other staff members and departments to ensure customer needs are met.
• Demonstrates basic product knowledge, including handling customer inquiries as needed.
• Organizes and sets up workstation, including computer opening procedures, cash ordering and supplies.
• Verifies all transactions and proves cash drawer upon completion of assigned shift to ensure compliance with UniBank Teller Standards.

Seeks assistance as needed to resolve proof discrepancies.

• Performs clerical duties including transaction and branch proof documentation. Processes night drop work as assigned.
• May assist the ATM Custodian with cash replenishment, ATM proof , and ATM maintenance and troubleshooting.
• Participate in community and networking events.
• Responsible for complying with on-site operational compliance, internal controls, security policies and procedures, assuring compliance with all laws, regulations and corporate policies including BSA reporting, CRA , and Regulation CC.
• Other duties as assigned.

Knowledge, Skills , Education and Work Experience :

• High-school diploma or equivalent required
• Must have good verbal, math and customer service skills, possess clerical accuracy and be detail oriented
• Demonstrated ability to handle challenging customer situations with poise and tact
• Cash handling and customer service experience required
• Ability to work a flexible schedule necessary

About UniBank

We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England.

We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community.

And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business.

And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders.

Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers.

We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule.

We are unique. Unique to people. Unique to business. Unique to local government.

We are UniBank. Bank Different. Bank Unique.

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

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