Director, Operations | New Accounts | St. Petersburg, FL

Job Summary :

Provides direction, leadership and support to set and translate business strategy into work programs and processes for the large multi-function and / or complex specialty work groups in multiple locations.

Leads major or multiple projects with significant scope, complexity and impact. Works independently or with subordinates on difficult assignments that are broad in nature requiring ingenuity with latitude for unreviewed actions or decisions.

Individuals at this level must have a strong understanding of the firm’s different businesses and be considered a role model with strong expertise in the functional area(s) they manage.

Results are evaluated at agreed upon milestones for effectives in achieving specified results. Extensive contact with senior leaders across the firm including Private Client Group and Technology is required to meet operational objectives.

Essential Duties and Responsibilities :

• Sets goals for the functional area, in line with the organization’s vision and goals.
• Creates solutions for identified process improvement areas and work with the management team to implement.
• Establishes objectives and develops processes and procedures to ensure efficient and timely work flow.
• Performs periodic reporting on work progress, project completions and additional ad-hoc reporting as required.
• Balances conflicting resource and priority demands.
• Maintains regular contact with senior management and other internal customers to identify research and resolve issues.
• Ensures effective coordination occurs between assigned functional area(s) and other departments.
• Identifies trends and implements corrective action as necessary.
• Uses financial data and performance indicators to establish control mechanisms and other improvement initiatives.
• Prepares and presents operational budgets for assigned functional area(s).
• Takes an active role in creating an environment that fosters a high level of associate engagement.
• Establishes internal and external partnership opportunities through analysis of key business needs and relationships that may enhance success.
• Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps teams and individuals adapt.
• Takes decisive action when necessary and conveys a sense of urgency to deliver results.
• Adds value through others; motivating them to action.
• Performs human resource management activities, including identifying performance problems and approving recommendations for remedial action;

evaluating performance; and interviewing and selecting staff.

• Plans, assigns, monitors, reviews, evaluates and leads the work of subordinate managers and supervisors.
• Coaches and mentors subordinate and identify training needs and create development plans.
• Effectively manages, coaches and develops talent; building a strong network of qualified leaders.

Qualifications

Raymond James Guiding BehaviorsAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to :

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firmAt Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.

When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Operations