CLC Sales Support Admin

Job Description

Job Description

This position is a pivotal role responsible for establishing and maintaining strong client relationships, driving revenue growth, and ensuring customer satisfaction.

They serve as the primary point of contact for clients, managing all aspects of the account from initial onboarding to ongoing support and account development.

Job Description

The Sales Support Admin focuses on understanding the client's business objectives and aligning the company's products or services to meet their needs effectively.

They actively engage with clients, building trust and rapport, and act as a strategic partner to help clients achieve their goals.

Under minimal supervision, the Sales Support Admin will perform a variety of duties to assist customers in solving a variety of problems which could have a significant impact on the company’s business relationships and its ability to generate new and repeating streams of revenue.

The ability to empathize and effectively communicate will be critical in building rapport to best understand the others’ needs and come to a resolution ensuring satisfaction while adhering to CLC’s policies.

This position is an excellent opportunity to utilize the incumbent's knowledge regarding all CLC’s products, services, and work with all lines of business in support of predictably good outcomes in servicing our customers.

Performance Outcome

Client Relationship Management

Maintain a complete operational and working knowledge of the CLC Legal & ID Theft Products and Platforms

Account Management Operate as the lead point of contact for identified customer accounts

Build and maintain strong, long-lasting customer relationships

Collaborate with department managers to ensure high quality of services provided

Collaborate with Marketing & Sales Team to ensure sales tools are always up to date and ready for use

Service Expectations

Provide product training to customers as needed

Provide process training to customers as needed

Ensure the timely and successful onboarding and implementation of our services according to customer needs and objectives

Ensure the services being delivered are within the scope of the customer contract

Forecast and track key account metrics

Clearly communicate monthly and quarterly utilization and upcoming initiatives to customers

Assist with high priority requests or service issue escalations as requested

Administrate customer reporting cycles / requests

Education, Knowledge, and Experience

AS degree preferred or two (2) years relevant experience

Previous account management, operations, or other relevant experience preferred

Experience working with cross functional groups

Demonstrated delivery of excellent customer service.

Demonstrated ability to communicate and present effectively at all levels of the organization

Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects at a time while paying strict attention to detail

Excellent listening and presentation skills

Excellent verbal and written communications skills

Is able to respond to customer requests courteously and quickly

Practices the core principles of courtesy, compassion and consistency in all job responsibilities or functions.

Physical Requirements / Work Environment

The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting at a desk and working on a computer.

Attention to details for underwriting and proposal purposes.

Work independently and make sound decisions for the customer and CLC.

Ability to complete tasks and respond to deadlines.

Salary : $20 / per hour

Company Description

We provide members with access to top rated attorneys in their local communities, and Identity Theft Protection.

Company Description

We provide members with access to top rated attorneys in their local communities, and Identity Theft Protection.