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Dispatcher

Dispatcher

Same Day Water HeatersDallas, TX, US
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Job Description

Job Description

Join a fast-growing team where customer service, teamwork, and fun come first!

We’re expanding our Dallas team and looking for a Dispatcher to help coordinate service installations and provide top-tier support to customers and field teams. You'll serve as a key point of contact between our call center, customers, and technicians, while helping keep schedules tight, communication clear, and service seamless.

  • ???? What You’ll Do
  • Receive and dispatch service installation orders
  • Coordinate with field teams, technicians, and subcontractors
  • Resolve customer inquiries and escalated issues
  • Schedule and prioritize jobs based on urgency, skills, and location
  • Maintain accurate logs, records, and communications
  • Support smooth operations and handle multiple tasks efficiently

✅ What We’re Looking For

  • Excellent communicator (oral and written)
  • Strong multitasking and time management skills
  • Calm under pressure with sound decision-making abilities
  • Proficient in basic computer use and data entry
  • High School diploma or equivalent
  • Open availability (Mon–Fri, 6 AM–9 PM & rotating Sat, 8 AM–5 PM)
  • Willingness to work overtime as needed

    • Requirements

  • Excellent communication and interpersonal skills
  • Experience with basic computer skills and data entry
  • Proficient communication skills (oral and written)
  • Outstanding organizational and multi-tasking abilities
  • Sound judgment and critical thinking
  • Ability to work well under pressure
  • High School diploma or equivalent
  • Candidates must have open availability to work shifts scheduled between 6 : 00 AM and 8 : 00 PM, Monday through Friday , as well as 8 : 00 AM to 5 : 00 PM on rotating Saturdays . Flexibility to cover varying shift times is essential to meet operational needs.
  • Ability to work overtime as needed

    • Benefits

  • ???? Why Join Us?
  • Bi-weekly pay + overtime opportunities
  • Paid Time Off (PTO)
  • Advancement opportunities
  • Casual dress & comfortable office environment
  • Discretionary bonuses & incentives
  • COVID-safe workplace with protective measures
  • We’re a small, tight-knit company that believes in working hard and making it fun. If you’re flexible, reliable, and thrive in a fast-paced environment, we’d love to hear from you!
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    Dispatcher • Dallas, TX, US