Customer Service Representative

Joshua Tree Experts
Easton, PA, USA
$18-$20 an hour
Full-time
Quick Apply

Reports to Department Supervisor

The Customer Service Representative will interact with Joshua Tree Experts clients by addressing inquiries and resolving complaints.

Would you enjoy working for a growing company?

Our clients love us, because we love ensuring they have safe, healthy, and beautiful home environments.

Duties and Responsibilities :

  • Communicate effectively with clients via telephone and email to provide support and information on services
  • Maintain client accounts and record of client interactions with details of inquires, complaints, or comments
  • Collects and enters services for new and existing clients
  • Fields client questions and complaints
  • Accept payments over the phone
  • Follow closing procedures for client-approved services
  • Advise Technicians, Crew Leaders, Department Supervisors, Account Managers, and Leadership of changes in services or necessary client information
  • Qualify and enter service calls
  • Prepare and mail invoices for completed services
  • Conduct quality assurance control on client accounts for accuracy and completeness
  • Ensure that appropriate actions are taken to resolve client's problems and concerns
  • Build and maintain trustworthy relationships with clients
  • Enter soil testing information into client's accounts, once received back from testing
  • Conduct call-aheads, as assigned
  • Performs other related duties as assigned

Required Skills and Abilities :

  • Excellent communication skills including active listening
  • Excellent ability to multitask and prioritize
  • Excellent planning and organizational skills
  • Excellent attention to detail
  • Excellent ability to remain professional and courteous in adverse situations
  • Great decision-making skills
  • Ability to think critically and problem-solve
  • Ability to persuade
  • Ability to adapt and improve
  • Must be able to work 40 hours per week
  • Must be able to work overtime and weekends, if necessary
  • Proficient computer skills with the ability to learn new software

Required Education and Experience :

  • High School Diploma or GED
  • Minimum 1 year experience in customer service
  • Experience in Green Industry is preferred

Physical Requirements :

  • Prolonged periods of sitting at a desk and working on a computer
  • 30+ days ago
Related jobs
Promoted
Crafco Inc
Allentown, Pennsylvania

The Customer Service Representative has a unique responsibility for managing customer orders, while acting as the primary communication hub between our sales and production departments. Customer Service Representative at our manufacturing facility in Allentown, PA. Customer experience is core to eve...

Promoted
PMA Companies
Allentown, Pennsylvania

Bilingual Claims Customer Service Representative #4283 Multiple Locations Apply for this job now! Job Description:. As a member of the Customer Service Center Call Center Team, ensure efficient and timely. Provide accurate and timely resolution to claims customer service inquiries. Previous inbound ...

Promoted
Allentown Parking Authority
Allentown, Pennsylvania

We believe that exceptional customer service is at the heart of our mission, and we are seeking a dedicated Customer Service Representative who shares our passion for community and service excellence. The Customer Service Representative performs a variety of duties to provide understanding and compa...

Intuit - TurboTax
Pennsylvania, US
Remote

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...

Daniels Health
Easton, Pennsylvania

This role plays a critical part in ensuring our customers’ interactions with Daniels Health are seamless – from communicating to scheduling, issue resolution and fact-finding; you will do it all! An essential service provider to Healthcare, Daniels Health was founded with the vision of “making healt...

Intuit - TurboTax
Pennsylvania, US
Remote

As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...

iQor
Allentown, Pennsylvania

We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquir...

Intuit - TurboTax
Pennsylvania, US
Remote

The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...

American Income
Easton, Pennsylvania

A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? American Income Life is the leading provider of insurance benefits to Union Workers, Credit Union Member...

Jim Gardner - State Farm Agent
Hellertown, Pennsylvania

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...