Connect, Engage, Convert in the Mobile World
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
About iFOLIO
We’re iFOLIO, helping teams grow with personalized digital marketing & sales enablement.
Deliver awesome customer experiences with a collaborative cloud & patented analytics.
About Our Team
Leading with our awesome platform & core values, we help teams across every industry connect, engage, and convert customers in new ways.
We empower our team to chart new paths and create the future for performance and career growth. We speed up digital transformation for teams in a personalized way.
Our Enterprise team focuses on working with our most strategic customers. You will have the opportunity to work in a fast-paced team with various customers and receive personalized training and career opportunities, plus your own digital business card, digital presentations & proposals, and leaderboard analytics!
Day-to-day :
Our CS team engages with our strategic accounts from their first day. They build positive, trusted relationships, and become naturals at helping customers realize value from their iFOLIO tools and investments.
Customer Success :
- Customer Enthusiasm : lead full client engagement cycle from welcome to introduction of their creative to delivery of custom creative.
- Perform account planning at assigned accounts, coordinating with iFOLIO Creative Team & resources to ensure strategic alignment.
- Deliver trainings and custom creative to maintain customer satisfaction at assigned accounts.
- Share the iFOLIO value proposition with existing clients so they can utilize the product in innovative ways.
- Coordinate internal iFOLIO resources to meet customer business needs.
- Best-in-class processes, practices, and efficiency : Learn the product and playbook of how current customers are innovating with iFOLIO.
Educate clients on the power and value of a collaborative digital platform for sales, marketing, and analytics. Share your digital business card and digital sales presentation!
Preferred Qualifications :
- 3 years in Enterprise Software
- Management of one large key account
- Ability to strategize with a team
- Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, experience, volunteer roles, work experience, etc.)
Life at iFOLIO
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at iFOLIO, too.
Working at iFOLIO isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding and weekly coaching and development programs.
We live our core values every day : Bias to Action, Glass Half-Full, Focus on Results, Team Over Self, & Customer First! We also offer a stack of benefits to set you up for every success in and outside of work.
Benefits :
- Health benefits plans to support you and your well-being.
- 401(k) retirement plan with company contribution
- Salesforce Tower benefits full gym (pelotons, treads, full weights & locker room), cantina, covered access to MARTA train, covered parking, security.
- We also provide snacks, happy hours, team-building events and so many other perks!
Other items to know :
iFOLIO platform powers business growth as teams collaborate to build and deliver amazing digital marketing and communications and uncover opportunities with patented analytics.
- Sales Enablement break through the noise and sell more effectively with digital business cards, digital presentations, proposals, heatmaps and leaderboards.
- Campaigns Grow reach and scale personalized experiences with digital campaigns (text message, email, and purl) and automation.
Scale to millions with batching and routing.
Web Marketing grow digital presence with less resources with iFOLIO Creative Editor and CMS with layouts and 1,000 media variations for digital content & delivery.
Report on engagement, scale, and messaging easier with patented analytics.
- Patented Analytics unlock your data for growth using analytics to uncover and prioritize leads.
- Reverse CRM - automate reporting into CRM as you focus on your customer.
- iFOLIO has 3 US Patents & 13 Awards
We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance iFOLIO and our culture.
Compensation offered will be determined by factors such as level, job-related knowledge, skills, and experience.
iFOLIO is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
iFOLIO does not accept unsolicited headhunter and agency resumes. iFOLIO will not pay any third-party agency or company that does not have a signed agreement with iFOLIO.
Contact Us Today for More Information!
Salesforce Tower, Suite 1555 950 East Paces Ferry Rd, ATL GA 30326
J-18808-Ljbffr
Scaled Customer Success Manager
A company is looking for a Scaled Customer Success Manager to drive client adoption, expansion, renewal, and overall satisfaction through scaled plays and programs. ...
Customer Success Manager
Customer Success: Ensure overall customer satisfaction and success by proactively engaging with customers to drive best practices, address any concerns, or issues promptly and effectively. As the Customer Success Manager you play a pivotal role in collaborating with CENTEGIX customers across diverse...
Principal Customer Success Manager
A company is looking for a Principal Customer Success Manager - Strategic Accounts. ...
Future Opportunities - Customer Success Managers
Our Customer Success Managers play a critical role in supporting new and existing customers throughout their customer journey to oversee the accounts' health and overall retention. Our ideal candidate is someone who has demonstrated success working within healthcare and preferably for high-growth Sa...
Digital Customer Success Manager
A company is looking for a Digital Customer Success Campaign Manager to enhance customer engagement through digital strategies. ...
Customer Success Manager - Public Sector (Core)
The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. The Customer Success Manager in the Public Sector operating unit supports federal civilian signature customers. Drives Customer Success Score metrics for customers and handles Esc...
Customer Success Manager
As the Customer Success Manager (CSM), you will report to the Manager, Customer Success, and will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships. You will develop and execute strategic accoun...
Sr. Customer Success Manager
Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals. Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of...
Project Manager (Customer Success Specialist) - Remote R0037213
The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers. In this capacity, the Project Manager will be the main cont...
Customer Success Manager III
As a Customer Success Manager, you will support this team in managing customer relationships with our small and medium-sized customers, ensuring successful product adoption, and driving customer satisfaction. At least 2 years of experience in a customer-facing customer success role, working with sma...