Senior Patient Care Coordinator - Waukesha, WI

Explore opportunities with Optum, in strategic partnership with ProHealth Care . ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century.

Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation.

Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients.

Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Hours : Monday-Friday between the hours of 6 : 45AM to 4 : 30PM. Rotating on call weekends.

Location : Waukesha Memorial Hospital - -American Ave Waukesha, WI . Will occasionally travel to Oconomowoc Memorial Hospital

As a Patient Care Coordinator Team Lead , you will :

Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration / scheduling system.

Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances.

Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies.

Batches encounter forms and submit to appropriate billing area

• Maintains records and makes daily cash deposit as assigned
• Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department / site
• Identifies problem related priorities, and responds to emergency needs by contacting / interrupting physician / provider within guidelines
• Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
• Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc.

for patient appointments

• Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
• Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc.

Provides patient with available options

Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits.

Follows up with practices that do not issue a referral or obtain referral on a timely basis

Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients.

Communicates with patients regarding all information related to scheduled appointments

• Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
• Maintains recall lists and communicates with patients as appropriate
• May escort patient to examination rooms and chaperones patients as required. May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc.

Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate

• Provides guidance to departmental personnel in medical office on administrative policies and procedures
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc
• Complies with established departmental policies, procedures, and objectives
• Enhances professional growth and development through educational programs, seminars, etc
• Attends a variety of meetings, conferences, and seminars as required or directed
• Regular, reliable and predictable attendance is required
• Performs other similar and related duties as required or directed
• Run reports as needed
• Conduct trainings with new employees

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include :

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at :

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

• High School Diploma / GED (or higher)
• 2 + years of hospital and / or patient registration and / or clinic experience

Preferred Qualifications :

• Additional specialized medical secretarial / medical office training preferred
• Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner. Ability to think critically and exercise sound judgment
• Excellent communication, interpersonal and organizational skills
• Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc
• EPIC experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

rpo, #red