Loss Prevention Customer Service Associate I

JOB DESCRIPTION

At Homesense, we’re helping people let their personality shine in their home. We’re out to bring high-quality and unique pieces to stores throughout the country.

Like our stores, our work environment is ever-evolving - and always encouraging. Every shift is a new opportunity to Discover Different.

Posting Notes : HomeGoods Store 0009 180 Pearl Street Braintree MA 02184

Opportunity : Contribute To The Growth Of Your Career

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention.

Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Who We Are Looking For : You!

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience
• Benefits include : Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts;
• pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for : 401(k) match;
• medical / dental / vision; HSA; health care FSA; life insurance; short / long term disability; paid parental leave; paid holidays / vacation / sick;

auto / home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Contact your TJX representative for more information.

This position has a starting pay range of $ to $ per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We embrace the unknown at Homesense - and support each other along the way. Every day is a new adventure, a fresh chance to reinvent retail.

Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover

Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Sierra.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes : HomeGoods Store 0009 180 Pearl Street Braintree MA 02184