Job Description
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Job Title : Automotive Service Advisor
Location : 1216 W. Georgia Rd., Simpsonville, SC 29680
Job Overview :
As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles.
You play a large role in building relationships with our guests by guiding them through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to :
- Greet every guest who enters our facility with hospitality and respect.
- Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand.
- Manage the store’s workflow in an effective and efficient manner.
- Consistently and effectively sell our services without jeopardizing honesty and integrity.
- Maintain a positive attitude and team atmosphere at all times.
- Communicate on the phone in a clear professional manner.
- Build long-term relationships between the store, yourself, and the guest.
- Direct, coordinate, and participate in performing guest service activities.
- Shuttle guests as needed in CBA branded vehicle.
- Ensure that all repairs are performed to proper specifications.
- Work together as a team and assist other employees as needed.
- Other duties as assigned.
Qualifications :
- Upbeat, honest, & self-aware person.
- Experience with sourcing accurate parts, ticket building, and presenting repairs is required.
- Driving record acceptable to our current insurance carrier.
- Proficiency in Windows-based computer software and automotive store applications; TekMetric is helpful, along with other programs like Parts-Tech.
- Experience in an Automotive Customer Service role, Automotive Service sales role, or Service Writer / Advisor role preferred.
Physical Requirements :
- Dependable and reliable for a position that is scheduled for Monday Friday, 7 am 6 pm.
- On your feet the majority of the workday (standing, walking, coordinating parts, etc.).
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment.
Additional Information :
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity, and a philosophy of people first.
All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools.
CBA shops also offer their technicians a consistent workload, free training, full-time live technician support, and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer Christian Brothers Automotive locations practice "At-will" employment practices.
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