Job Description
Job Description
Universal Energy Solutions is a renowned company in the energy industry, specializing in providing sustainable energy solutions.
We are currently seeking a Customer Service and Sales Retention Representative to join our team in Schaumburg, IL. As a Customer Service and Sales Retention Representative, you will play a vital role in ensuring customer satisfaction and driving sales growth.
At Universal Energy Solutions, we prioritize customer experience and strive to provide exceptional service. As a Customer Service and Sales Retention Representative, you will be responsible for building strong relationships with customers, addressing their inquiries and concerns, and providing sales solutions to retain their business.
Your role will involve a combination of customer service and sales activities, collaborating with our sales team to increase customer retention and achieve sales targets.
Responsibilities
- Proactively engage with customers to understand their needs and address any inquiries or concerns.
- Provide accurate and helpful information about our products and services to customers in business to business setting.
- Identify opportunities for upselling or cross-selling to existing customers.
- Process customer orders, returns, and exchanges efficiently.
- Develop and implement effective sales strategies to maximize customer retention.
- Collaborate with other teams to ensure the prompt resolution of customer issues.
- Maintain detailed and accurate customer records and interactions.
- Stay updated on industry trends and product knowledge to effectively communicate with customers.
- Adhere to company policies and procedures at all times.
Requirements
- Prior experience in customer service and sales, preferably in a call center or similar setting.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to handle difficult or irate customers with empathy and professionalism.
- Proven sales skills and ability to meet or exceed sales targets.
- Proficiency in using customer service software, CRM systems, and Microsoft Office applications.
- Knowledge of the energy industry is a plus.
- Ability to multitask and work effectively in a fast-paced environment.
- High school diploma or equivalent required.
- Residence in or near Schaumburg, IL.
Benefits
- Rapid advancement opportunities
- Professional sales training curriculum
- Multiple compensation options with 1st year OTE of $85,000
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Your work hours will be based on your availability and business needs and may vary week to week. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing you...
Part time or Full time Customer Service and Dispatch office staff
Applicants must have excellent customer service / phone / communication skills. Applicants must have the ability to input data fast while booking a call with customers. Seeking POSITIVE attitude individuals to work with our office team to build and grow our company. You must be able to multi task , ...
In-Store Sales Lead Generator-Schaumburg, IL (HOLD)
This high-volume, popular brand location offers the perfect setting to engage with customers seeking precisely what you have to offer: top-quality HVAC maintenance, repair, and replacement programs. ARS is an equal opportunity employer and all qualified applicants will receive consideration for empl...
Schaumburg, IL – Maintenance 1 – Sanitary Sewer (Engineering & Public Works)
Performs a variety of unskilled and semi-skilled maintenance work and operates a variety of equipment in the construction, repair, maintenance, and replacement of village infrastructure. Work consists of maintaining and repairing public works facilities and operating a truck with a snowplow and othe...
Part-Time Caregiver Needed: Experience with Bed-Bound Clients Required (Lombard, IL)
We are customer-centric, rewarding, and engaging and our goal is to Assist the Senior community to remain safe & independent in their homes. Willingness to adhere to health and safety standards. Outstanding communication, time management, and interpersonal skills. At Always Best Care Chicagoland, we...
ORD - Chicago, IL - Customer Service Representative(Non CDL Driver) (ORD)
Organizational skills and ability to work under tight schedule demands • Safely drive trucks in and around the warehouse to proper docks and spots • Drive safely to and from airfield and in and around airfield • Responsible for proper dock departure and catering time • Follow proper safety guideline...
Customer Service/Sales Manager - REMOTE OR ONSITE
We have contracts and relationships with some of the largest, most powerful and influential organizations and companies in the trucking industry. Our services provide continuity of income for families affected by the loss of a breadwinner, lay offs, injuries, and more. As the largest single insurer ...
Director of Global Sales, E2E Enterprise Service Management - FSM and ITSM
Proven ability to consistently meet and over-achieve quota and leading sales teams – ideally with experience in activating indirect sales forces within the service management domain. You possess a deep understanding of enterprise service management best practices (ITIL, ITSM) and how they translate ...
Norridge, IL - Harlem and Irving Plaza - Sales Associate
We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company!. Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Cus...
Customer Service Representative
Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this Customer Service Representative position today...