Restoration Project Coordinator

Job Description

Job Description

Benefits :

• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Established in 1981, Rainbow International offers home restoration, commercial restoration and carpet cleaning services through over 400 locations worldwide.

We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow International hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!

Position Summary / Purpose

Support multiple departments and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems.

Assist in the coordination, scheduling and facilitation of the timely and profitable delivery of all services required to rapidly return customers property to pre-loss condition.

Principle Duties and Responsibilities

Support, facilitate and coordinate the work of multiple project teams and Project Managers

Identify and remove barriers to successful completion of overall projects

Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers and customers

Develop customer material allowances and selection sheets

Complete and track contracts, invoices, submittals and estimates

Provide timely project status updates to Project Managers

Maintain project work schedules and files

Collect production daily site reports

Prepare change orders and supplements

Purchase materials and schedule deliveries

Facilitate customer warranty and satisfaction survey

Insure timely invoicing on completed projects

Track all customer payments

Document collection efforts

Facilitate Mortgage Company payment process

Secure client payments

Pick up checks at customer locations

Data entry using company approved computer software

Job Requirements :

• Computer literate with proficiency in the use of Microsoft Office (Word, Outlook, Excel) and other computer software
• Experience in Xactware / Symbility Claims Connect / DASH is preferred (training available)
• Strong written and verbal communication skills
• Detail-oriented with strong data entry and skills
• Professional appearance and personality
• Team player who can work independently

Benefits : Benefits package includes Medical / Dental / Vision

We are actively interviewing for this position - Apply today and our hiring manager will follow up!