Position Title : Front End Supervisor
Department : Sales
Supervisor : Branch Manager
FLSA : Non-exempt
Position Summary :
Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.
Essential Functions :
- Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
- Ensures friendly, efficient and professional customer service.
- Ensures compliance with established sales and security policies and procedures.
- Investigates and resolves customer complaints in a timely and professional manner.
- Assists customers with product location and detailed information when needed.
- Plan and prepare work schedules to include lunch and vacation.
- Performs cashier check-outs and operates register, when needed.
- Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
- Assists checkers in comparing customer receipts to items on cart to avoid losses.
- Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies.
Other Responsibilities :
Performs other work-related duties as required and assigned.
Education, Experience and Skills Required :
- Bachelor’s Degree, OR
- High School Diploma of GED with at least 4 years experience in customer service or related field, OR
- Any appropriate combination of education and experience.
- Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
- Ability to effectively present information and respond to questions from managers, clients, and general public
- Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
- Effective oral and written communication skills.
- High level of interpersonal skills to handle sensitive situations.
- Commitment to company values and strong customer orientation.
- Computer Literacy
Physical Requirements :
Lift / Carry Abilities (measured for maximum or average load)Lift 50 lbsCarry strength (50’ or less) 50 lbsFrequent lift / carry (>
12x / hour) 50 lbsConstant lift / carry (>
30x / hr) 20 lbs
- Physical Aptitudes (rated based on level of skill involved)Agility / dynamic balance 80-119%Finger dexterity 80-100%Manual dexterity 80 100%
- Posture Tolerance (rated based on frequency or time involved)Stand / walk constantlyReach above shoulder level occasionallyTwist / turn head occasionallyBend over / stoop occasionallyClimb steps / ladder occasionallyKneel / squat - occasionally
Work Environment :
For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.
Acknowledgement :
I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.
From $17.50 - $18.09 an hour
Retail Front End Supervisor - Full-Time
If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor!As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely ...
Front-End Supervisor
Essential Functions:Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval. Ensures friendly, efficient and professional customer service. Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. Physical Aptitudes (rated based on lev...
Retail Front End Supervisor - Full-Time - New Store Opening
If you want to grow your retail career with a caring and inclusive organization, come join us as a Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor!As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely ...
Customer Service Supervisor (Front End Support) - Full TIme
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected chara...
Front-End Supervisor
Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval. Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval. Ensures friendly, efficient and professional customer service. Performs Supervisor functions of voids and returns, price adjustments, IO...
Front-End Supervisor
Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval. Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval. Ensures friendly, efficient and professional customer service. Performs Supervisor functions of voids and returns, price adjustments, IO...
Customer Service Supervisor (Front End Support) - Full Time
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected chara...
Retail Front End Supervisor - Full-Time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. Solve issues/concerns, making informed decisions and supervising the front-end operations...
Customer Service Supervisor (Front End Support)
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected chara...
Retail Front End Supervisor - Full-Time - New Store Opening
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. Solve issues/concerns, making informed decisions, and supervising the front-end operation...