Analyst II, End User /End User Analyst, Sr

JOB SUMMARY

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

This position is for a Southern Company Technology Organization (TO) End User II or Analyst, Sr that will partner with APC, SCS and related operating companies to provide technology consulting to business partners to deliver automated or enhanced technological solutions based on the business partner's personal use of technology.

Acts as a SME to educate and train business partners on the use of Southern Company standard products and services. Provides project coordination on technological projects for business partners.

Works in conjunction with technology peers to provide a main, centralized point of contact / representative for technology project initiatives.

This position supports business partners located at APC HQ in Birmingham Alabama.

Education

Two-year degree in a Technology-related field or equivalent military and / or work experience is required. Bachelor’s degree in computer science, Information Technology, Engineering, or related technical field is preferred.

Major Responsibilities

• Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities.
• Partner with the business and other TO departments for incident and problem resolution.
• Provide specialized dedicated technical support as requested by business partners.
• Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively.
• Provide project management, planning, coordination, and / or technical support during project implementations.
• Provide technical support and consulting for executives and their directs.
• Build effective relationships with key business partners and provide outstanding customer service.
• Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a strong, dedicated support team.
• Consult with business partners to ensure a full understanding of technology costs of TO products and services (for budgeting and billing purposes).
• Partner with other TO personnel to provide support (including after-hours as needed) for storm-related and critical 24 / 7 business operations.
• Is a Subject Matter Expert (SME) for related technology tools and applications.
• Mentor junior members of the team.
• Stay abreast of emerging hardware and software technologies.

Knowledge, Skills, and Abilities

Substantial technical knowledge of office computing environments including PC hardware, Microsoft Windows 11, Microsoft Office suite (i.

e., Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft 365, CoPilot, IT infrastructure as well as their interaction and relevance in solving business problems.

• Demonstrated ability to build strong relationships with business partners, vendors and other TO organizations.
• Customer service focused with the ability to deliver on commitments and deadlines.
• Demonstrated oral and written communication skills.
• Excellent troubleshooting and problem-solving skills.
• Ability to manage small local projects using proven concepts to apply technology to business problems.
• Ability to prioritize work and complete assignments with little direction.
• Ability to lift and move computer equipment weighing up to 40 pounds.

Behavioral Attributes

• Must be proactive, highly motivated, and self-directed.
• Substantial organizational skills and strong customer service orientation.
• Ability to simultaneously manage multiple projects and tasks.
• Must be able to build solid relationships with business partners and work effectively in a dispersed team environment.
• Follows safe work practices.

Company Overview

Southern Company (NYSE : SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies.

Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification : 7576

Job Category : Information Technology

Job Schedule : Full time

Company : Southern Company Services

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