Job Summary
An IT Technician II is responsible for maintaining computer systems and other technologies within Stifel. Their duties include working with other IT Technicians to install hardware troubleshoot computer issues, respond to IT questions from other associates.
Essential Duties & Responsibilities
- Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices
- Assisting customers and staff with hardware and software challenges
- Escalates issues to appropriate support member / team when necessary
- Provides set up equipment for employee use
- Provide installation of cables, operating systems, or appropriate software
- Maintain records of tickets and daily data communication transactions
- Maintains working components through repair or replacement
- Ability and means to travel; Occasional night and weekend work required as well as overnight travel (up to 15%).
Qualifications
- Strong Problem-solving skills
- Strong critical thinking skills
- Ability to listen and understand basic system issues and work towards a solution
- Ability to effectively communicate with all levels of associates
- Ability to understand key objectives and prioritize tasks
Education & Experience
- High school diploma or equivalent required; Bachelor's degree preferred
- 2+ years' technical experience
- Proficient in Windows and Mac
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