Bilingual Customer Support Specialist (English and Spanish)
Please wait...
Location : Dallas, TX, US Bilingual Customer Support Specialist (English and Spanish) - 112475
Field Operations and Panel Recruitment - USA Dallas, Texas
This is a remote Call Center Panel Relations Specialist, role. We are seeking candidates who live within a commutable distance to one of our locations.
This role has work from home flexibility. You must live within driving distance to the Dallas, TX location or Oldsmar FL location.
While we are closed, this role will work from home 100%. Once the business fully re-opens, there may be a requirement to work in office a portion of the time.
About the role :
The Panel Relations Specialist identifies ways to maintain / improve cooperation and quality of data gathered from Nielsen panelists.
You will work with panelists reviewing performance data, fostering positive relations and coaching panelists on proper usage of proprietary equipment.
Role Details
- Primary customer service contact, addressing household concerns, answering questions and ensuring long-term and accurate usage of equipment.
- Meets outbound and inbound call metrics.
- Builds solid, productive panelist relationships through positive communication.
- Collects and analyzes data, providing feedback to panelists.
- Collects and maintains demographic and device information via outbound and inbound calls to ensure quality of the data.
- Uses recruitment resources effectively and is able to present full disclosure of participation guidelines to panelists.
- Investigates and resolves proprietary system generated panelist performance issues.
- Schedules return calls as needed with panelists.
- Works with support departments as needed to resolve panelist issues.
Qualifications :
In addition to a professional attitude, the successful candidate should also possess the following :
- Strong customer service and human relations skills
- Outbound and inbound call experience
- Problem solving, and performance analysis abilities
- Capable of working evenings and at least one weekend day each week
- English / Spanish bi-lingual language skills required
- Excellent organizational skills and ability to meet deadlines
- MS Office Suite experience (Word, Excel and Outlook)
- High School Diploma required, College degree or equivalent experience preferred
About the Team :
Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.
ABOUT NIELSEN
By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch.
To discover what audiences love, we measure across all channels and platforms?from podcasts to streaming TV to social media.
And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job Type : Regular
Primary Location : Dallas,Texas
Secondary Locations : , , ,
Travel : No
ABOUT NIELSEN
By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch.
To discover what audiences love, we measure across all channels and platforms?from podcasts to streaming TV to social media.
And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.
of thoughts, experiences, skills, and backgrounds. Youll enjoy working with smart, fun, curious colleagues, who are passionate about their work.
Come be part of a team that motivates you to do your best work!
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.*
Job Type : Regular
Primary Location : Dallas ,Texas
Secondary Locations : , , ,
Travel : No
Bilingual Caregiver (spanish/english)
We are searching for an experienced caregiver that is fluent in Spanish and English to join our compassionate team. At Senior Helpers, we value every employee and understand that they are a crucial part of our success. Are you a passionate, talented, and dedicated caregiver looking to make a differe...
eDiscovery and Litigation Support Specialist
A company is looking for an eDiscovery and Litigation Support Specialist to manage the eDiscovery process within the legal team. ...
Bilingual Healthcare Customer Service Non-Bilingual & Bilingual Spanish - 100% Remote Texas
Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their healthcare benefits. Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for. Exceptional customer service, active list...
Women's Health Educator-Maple Women's HC-Bilingual (Spanish & English)
Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrust...
Bilingual Licensed Healthcare Insurance Agent | Spanish-English | Remote USA
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs. Bilingual in English and Spanish. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and ...
Contract Support Specialist - Contract Services
Support the provision of specialist contracts and related procurement advice to private sector clients across a variety of Data Center construction contracts using Employer-design, Fixed Price, GMP, Partnering and various other procurements route. Contract Services team is highly exp...
Bilingual Licensed Property Insurance Agent - Spanish-English (Work From Home)
And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of custom...
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quaranti...
Spanish Bilingual Licensed Property and Casualty - Work from Home
Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services . Must be fluent in Spanish and English. Continuously evaluate and identify opportunities to drive process improvements that positive...
Bilingual Bank Customer Service Representative (FULL-TIME & PART-TIME)
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quaranti...