Waldstein Plumbing is looking to hire a Customer Service Representative (CSR) Position. Due to our expansion & growth we are needing to bring on this position.
This position will be a at work position & not home based. Hours will be 8 to 5 or 9 to 6 with a possibility of Saturdays during our buzy season.
You will be working directly with our other CSR & Admin Positions along with our field personnel..
Benefits available- Healthcare Stipend, Family Heritage Policies, Vacation & Holiday, IRA with matching
As a Customer Service Representative & Dispatcher, you are a key member of the team and
represent Waldstein Plumbing on support calls. You are responsible for handling service requests and customer
complaints. Exemplifying our code of values by showing respect and courtesy to all customers and
employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest
level of customer service and satisfaction and able to effectively manage a variety of situations on a
day-to-day basis.
Specific Responsibilities :
Receive incoming calls in a professional and courteous manner
Scheduling appointments
Assigning daily work / calls to other team members
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls and respond to customer complaints
Maintain office services by organizing office operations and procedures, and preparing and
reviewing purchase orders.
Perform other duties as needed which may include cross-training in related positions
Job Requirements :
Minimum 1 years of customer service experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
General computer knowledge, including Microsoft Office
Typing skills are a plus
We are actively interviewing for this position -
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