Network Analyst II

Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.

S., helping them Internet better™.

• As part of the Kinetic family, you’ll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
• Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better™ every day.

About the Role :

The Network Analyst II is a mid-shift position that focuses on break-fix support of the Kinetic Broadband network. This role will require extensive knowledge repairing and provisioning a wide range of network services.

The ideal applicant will be able to manage multiple tasks, assist field technicians with break-fix activity, and write and perform maintenance work as needed.

What You'll Do :

• Monitor and resolve customer-impacting events on the Kinetic network via Salesforce ticketing and phone interactions with Local Operations
• Support and coordinate an Outage and break-fix events to resolution. This involves opening a bridge, coordinating restoration with Local Operations, update appropriate tickets, and confirm impact with NOC verticals
• Manage and maintain Access NOC ticket queue
• Define and analyze current gaps and recommend solutions.
• Establish training, and job aid documentation to improve workflow and educate users.

Do You Have?

Experience with the following technologies :

• Cisco switches and routers
• Cyan Z77 / Z33
• Calix C7, E3, E7
• Nokia 7750
• Nokia IXR
• Adtran DSLAM
• DWDM theory
• Basic Ethernet theory
• Variety of Layer 2 / 3 devices

Minimum Requirements :

Associate Degree in a technical discipline and 4-6 years technical / telephony experience with 4+ years directly related to the job;

or 7+ years of directly related telephony or network operations experience and / or an equivalent combination of education and directly related experience required.

Physical Tasks - Standing Occasionally : 0-33% Walking Occasionally : 0-33% Sitting Continuously : 67-100% Bending : Occasionally : 0-33% Crouching : Occasionally : 0-33% Pushing-Pulling : Occasionally : 0-33% Carrying : Occasional : 0-33% Reaching Above Head : Occasionally : 0-33% Lifting-Lowering >

1-15 lbs : Occasionally : 0-33% Repetitive Hand Action : Medium Dexterity : Continuously : 67-100% Fine Manipulating : frequently : 34% - 66%

Audio Visual Needs - Hearing : Continuously : 67-100% Near Vision : Continuously : 67-100% Far Vision : Occasionally : 0-33% Peripheral Vision : Occasionally : 0-33%

Equipment Used in Job Performance / Working Environment : Computer, Printer, Telephone, Basic Office Supplies, Copier

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Our Benefits :

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan
• Identity Theft, Legal, Auto & Home and Pet Insurance
• https : / / windstreambenefits.com

Windstream CIB Statement :

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success.

We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish.

Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups :

• WinVets Veteran Employee Resource Group
• WOW Women Employee Resource Group
• WINPRIDE LGBTQ+ Employee Resource Group
• WBPN Black Professional Resource Group
• WARG Ability Resource Group
• LaFamilia Hispanic Resource Group
• AAPI - Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens : Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system / network access to any non-U.

S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance.

Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and / or Windstream’s network.

If you are not a U.S. citizen, please notify your recruiter or email

email protected as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.