Cloud Support EngineerVirtualVocations • Concord, California, United States
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Cloud Support Engineer
VirtualVocations • Concord, California, United States
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A company is looking for a Cloud Support Engineer.
Key Responsibilities
Handle level 2-3 support cases, working directly with customers, partners, and Sales Engineers
Escalate technical product issues to the Engineering department and collaborate for resolution
Analyze support case trends and customer requirements to enhance product offerings
Required Qualifications
Minimum 5 years of high-level Technical Support experience, plus 2 years with Security or network-related products
BSCS Degree or equivalent experience
Solid experience with Internet Security and Networking Technologies (TCP / IP, HTTP, Load balancers, Proxies, Firewalls)
Experience with cloud-based solutions, preferably in Application security
Familiarity with Linux and other Unix operating systems
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Cloud Engineer • Concord, California, United States
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