Job Title
Dispatcher / Customer Service Representative
Job Type
Full-time, Mon-Fri 8 : 00am-5 : 00pm
Duties / Responsibilities include :
- Maintain excellent communication and working relationships with new and existing customers.
- Check availability and give accurate quotes via email and phone.
- Help customers with trip planning.
- Reserve and confirm charters with accurate contacts, dates, times, and correct addresses.
- Communicate professionally via email and phone. You will be working directly with corporate customers, travel agents, area schools, athletic teams, community groups and more to secure their transportation.
- Coordinate scheduling of vehicles and drivers for meeting overall transportation requirements while adhering to policies, procedures, and DOT hours of service regulations.
- Solve practical problems and deal with a variety of changing situations under pressure, while maintaining composure in a high stress work environment.
- Retain knowledge and understanding of our fleet.
Skills / Qualifications :
- Excellent communication skills in order to give instructions clearly.
- Ability to communicate professionally via email and phone.
- Previous sales or dispatch experience preferred.
- Computer literate and proficient with Microsoft Office products.
- Must be able to type at least 40 WPM.
- Willingness to learn new software programs as needed in a timely manner.
- Analytical thinking skills to access situations.
- Possess high degree of confidentiality; trustworthy.
- Excellent map reading and navigation skills with knowledge of our region.
- Knowledge of Department of Transportation rules and regulations preferred.
Experience :
Previous experience in the transportation / travel industry is beneficial, however, we will train the right candidate with outstanding customer service abilities.
Education :
High school diploma or equivalent required; College degree preferred.
Benefits :
- Health insurance
- Paid time off
- Quarterly bonuses
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