Talent.com
Field Staff Manager
Field Staff ManagerCentria Autism • Beaverton, OR, US
Field Staff Manager

Field Staff Manager

Centria Autism • Beaverton, OR, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

Job Description

Job Description

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

See what it's like...

Position Summary

The Field Staff Manager is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Field Staff Manager will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization. It is important that the Field Staff Manager builds strong relationships with families and maintains high family satisfaction.

Success Measures

Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, a high level of compliance, and maintaining family satisfaction. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

Duties and Responsibilities

  • Scheduling Coordination

Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines.

  • Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary.
  • Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start.
  • Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed.
  • Assist clients seeking center tours.
  • Confirm schedules weekly with Behavior Technicians and families.
  • Oversee Behavior Technicians and Operational Processes
  • Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards.

  • Ensure smooth coordination of care for clients, including effective communication and collaboration with healthcare providers.
  • Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity.
  • Ensure the Operations Workflow Runs Smoothly by Coordinating with Other Departments and Families
  • Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation.

  • Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations.
  • Develop strategies and initiatives to improve client and Behavior Technician retention rates.
  • Ensure ongoing engagement with clients, including before the start of services and / or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction.
  • Maintain Compliance Regulations
  • Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members.

  • Oversee Financial Processes
  • Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations.

  • Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately.
  • Rate

    $50,000 - $60,000, plus bonus potential for 75k total compensation

    QualificationsEducation

  • High school diploma or equivalent, required
  • Bachelor's degree in a relevant field or equivalent work experience, preferred
  • Work Experience

    1 - 3 years of experience in operations management or sales, prior management of a team preferred.

    Equipment and Technology Requirements

  • Working knowledge of laptop / desktop PC
  • Proficiency in Microsoft Suite (Word, Excel)
  • Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
  • Other Competency Requirements

  • Ability to follow written instructions
  • Ability to use computers and computer / software programs
  • Ability to communicate expressively and receptively
  • Knowledge and Skills

  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Excellent organizational and multitasking abilities.
  • In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
  • Proven experience in managing budgets and financial performance.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using technology platforms and systems for operational management.
  • Knowledge of accreditation standards and privacy regulations.
  • Ability to adapt to a fast-paced and changing work environment.
  • Availability for occasional travel as required.
  • Working Conditions

  • Centria's office hours are Monday through Friday from 8 : 30 AM – 6 : 00 PM.
  • Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
  • Physical Demands

    While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

    serp_jobs.job_alerts.create_a_job

    Field Manager • Beaverton, OR, US

    Job_description.internal_linking.related_jobs
    Staff Technical Program Manager

    Staff Technical Program Manager

    VirtualVocations • Salem, Oregon, United States
    serp_jobs.job_card.full_time
    A company is looking for a Staff Technical Program Manager.Key Responsibilities Facilitate consistent communication with stakeholders regarding program updates and delivery Lead the delivery of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Talent Operations Manager

    Talent Operations Manager

    VirtualVocations • Salem, Oregon, United States
    serp_jobs.job_card.full_time
    A company is looking for a Talent & People Ops Manager to enhance their People function and drive employee engagement.Key Responsibilities Manage and improve core People programs, ensuring operat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    People Operations Manager

    People Operations Manager

    VirtualVocations • Salem, Oregon, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager, People Operations to lead various HR functions and enhance employee experience.Key Responsibilities Oversee performance review processes and develop manager en...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    People and Operations Manager

    People and Operations Manager

    VirtualVocations • Salem, Oregon, United States
    serp_jobs.job_card.full_time
    A company is looking for a People and Operations Manager.Key Responsibilities Oversee the implementation of hiring processes and manage onboarding coordination Maintain applicant tracking system...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Branch Manager

    Branch Manager

    Sunbelt Rentals • Tualatin, OR, United States
    serp_jobs.job_card.full_time
    Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Samsung Field Sales Manager

    Samsung Field Sales Manager

    2020 Companies • Portland, OR, US
    serp_jobs.job_card.full_time
    Companies, in partnership with Samsung Electronics America, is hiring a full-time Retail Field Sales Manager.Samsung is seeking a Retail Field Sales Manager to join the Field Sales Team.The ideal c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Manager - Portland, OR Market

    Field Manager - Portland, OR Market

    LanceSoft • Portland, OR, US
    serp_jobs.job_card.full_time
    Pay Range : $400 to $440 Per Day on W2.Job Description : LanceSoft is seeking an experienced Field Manager with a strong background in site construction, commissioning, integration, and troubleshooti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Remote Sales Representative - 76K avg 1st year

    Remote Sales Representative - 76K avg 1st year

    Altig / AO Globe Life • Silverton, Oregon
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    If you’re passionate about making a difference and want to turn that passion into a fulfilling career, we want to hear from you. A Sales Representative plays a crucial role in driving business...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Staff Product Manager

    Staff Product Manager

    VirtualVocations • Salem, Oregon, United States
    serp_jobs.job_card.full_time
    A company is looking for a Staff Product Manager to lead product management efforts and drive improvements in processes and practices. Key Responsibilities Lead and monitor product scope, schedule...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Principal Field Engineer

    Principal Field Engineer

    VirtualVocations • Vancouver, Washington, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal Field Engineer to drive customer adoption and maximize value from software solutions. Key Responsibilities Maintain strong relationships with key client stakeh...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Samsung Field Operations Manager

    Samsung Field Operations Manager

    2020 Companies • Beaverton, OR, US
    serp_jobs.job_card.full_time
    Companies is seeking an immediate full-time remote Field Operations Manager representing our client, Samsung Electronics America. Do you have great leadership abilities? Are you engaging and enthusi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    RENTAL FIELD OPS MANAGER

    RENTAL FIELD OPS MANAGER

    Home Depot • Portland, OR, US
    serp_jobs.job_card.full_time
    Rental Field Operations Manager.With a career at The Home Depot, you can be yourself and also be part of something bigger. Preferred candidate will reside in Portland, OR or Seattle, WA.The Rental F...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Field Marketing Manager

    Field Marketing Manager

    VirtualVocations • Vancouver, Washington, United States
    serp_jobs.job_card.part_time
    A company is looking for a Field Marketing Manager to join their North America Field Marketing team on a part-time basis for maternity leave coverage. Key Responsibilities Develop and execute fiel...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Operations Manager

    Field Operations Manager

    2 Brothers Moving & Delivery • Portland, OR, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Who we are : At 2 Brothers Moving & Delivery our mission is to remove the pain from relocation for Portlanders and beyond. Our company understands that our growth and success stems directly from ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Field Service Manager

    Field Service Manager

    Canon USA • Beaverton, OR, US
    serp_jobs.job_card.full_time
    Are you a natural-born leader with a passion for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialists within a dynamic environment sound ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Commissioning Project Manager

    Field Commissioning Project Manager

    VirtualVocations • Vancouver, Washington, United States
    serp_jobs.job_card.full_time
    A company is looking for a Field Commissioning Project Manager.Key Responsibilities Manage, develop, and implement construction and commissioning projects Lead project planning sessions, establi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Field Operations Supervisor

    Field Operations Supervisor

    VirtualVocations • Aloha, Oregon, United States
    serp_jobs.job_card.full_time
    A company is looking for a Supervisor, Field Ops Contract Labor.Key Responsibilities Evaluate and optimize the necessity of contract labor across operations Lead negotiations with vendors to sec...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Field Service Representative

    Field Service Representative

    VirtualVocations • Vancouver, Washington, United States
    serp_jobs.job_card.full_time
    A company is looking for a Field Service Representative.Key Responsibilities Perform general field service repair and maintenance activities for customers Resolve operational issues in the field...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new