Branch Operations Leader
What The Role Is
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
As a Branch Operations Leader (Head Teller), you will provide a differentiated customer experience while performing and supervising a variety of financial transactions based on the customers' needs.
Leadership skills are paramount while you assist other teammates with more complex tasks like directing the operational, risk, and compliance priorities for the bank branch.
This position is also responsible for deepening and expanding customer relationships by identifying needs and recommending potential solutions.
This position is on-site.
How You Will Make an Impact
- Lead the daily, weekly, and monthly operational reconciliation and be the main contact person for internal audit adherence and tasks.
- Orchestrate the transactional duties and cash balancing needs of the bank branch, including management of branch currency needs.
- Supervise tellers when applicable.
- Provide training and mentorship for new tellers and personal bankers for transactional duties.
- Cash handling and adherence to proper balancing procedures with a high degree of accuracy.
- Superb communication and service skills to engage with customers about their financial needs and connect products and services with those needs.
- Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers, and full-service ATMs that provide convenience and value to customers.
- Comfortable in a goal-oriented, team environment with frequent interactions with fellow teammates.
- Review and maintain knowledge of products, fees, policies, and current offers to assist customers with consumer or business product suggestions.
- Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position.
- Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.
Who You Are
- High school diploma or equivalent required; college coursework preferred.
- 1-year cash handling experience in a banking or retail environment preferred.
- Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
- Ability to lift up to twenty-five (25) pounds.
- Regular and reliable attendance.
- Works cooperatively with others.
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