Program Senior Quality Analyst

Transform technology into opportunity as a Program Senior Quality Analyst with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.

At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Program Senior Quality Analyst, you will help ensure today is safe and tomorrow is smarter.

Our work depends on a Program Senior Quality Analyst joining our team to oversee an upcoming opportunity supporting a cabinet level Government Agency with a vital national Mission centered on the concerns of the Nation's energy and environmental resources.

HOW A PROGRAM SENIOR QUALITY ANALYST WILL MAKE AN IMPACT :

• Point of Contact for overall Contractor performance and quality assurance as specific in the performance measures and metrics contained in each BPA Order
• Responsible for service support and service delivery adjustments, corrections, and improvements by developing, implementing, and maintaining continual service improvement processes
• Responsible for improvements by developing, implementing, and maintaining continual service improvement processes
• Responsible for reporting Contractor performance on a regularly scheduled basis
• Responsible for providing corrective action plans for any IT service that performs below its established standard
• Ensures customer feedback is collected and utilized to develop customer centric IT solutions, enabling continuous improvement of the customer experience

WHAT YOU’LL NEED TO SUCCEED :

Education :

Bachelor’s or equivalent in Computer Science, Software Engineering, Business Administration, Management or another scientific of technical discipline

Required Experience :

10+ years of relevant professional work experience

Required Technical Skills :

Strong working knowledge of the following : MS Office suite, including Word, complex Excel files, and PowerPointMS ProjectServiceNow

Required Skills and Abilities :

• Must possess at least one of these certifications : PMPLean Six Sigma Black BeltITIL Intermediate, Expert, or Master-Level
• Demonstrated experience with hiring staff against GSA schedule labor category descriptions and qualifications
• Experience with BPA contract vehicles and task based ordering
• Demonstrated leadership skills Additional Requirements : US CitizenshipNeed to identify 3 relevant projects in which you participated in the past 5 years that were supported / completed by candidate : Provide information for potential reference checks (telephone number, title, value and scope of work, completion date, POC information);

please describe your role in the projectNeed to provide 3 business references for potential government vetting (can be same as project experience references)

Security Clearance Level :

Possess Q or TS level clearance (or their equivalency), ability to obtain a Q level clearance within six months after contract awardApplicant must be eligible to attain and maintain such clearance as a condition of employment

Preferred Skills and Experience :

• Cabinet-level Government Agency performance management experience highly desirable
• Possessing a SAFe or Agile certification (any level)

Location :

On-site in Washington, D.C.

GDIT IS YOUR PLACE :

• K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

WeAreGDIT #GDITCareers #ServiceNow #itil #pmp