Manager IV, Field Service/Customer Engineer (M4)

Manager IV, Customer / Field Service Engineer (M4)

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).

Identifies and pursues service agreement business in conjunction with marketing and sales. Manages start ups in terms of time and cost requirements.

Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance. Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through :

Communication of business progress and all related action.

Setting goals and controlling achievements.

Establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial / other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to :

Reduce cycle time

Drive continuous improvement of technical performance

Empower the work force

Functional Knowledge

Solid understanding of semiconductor manufacturing & wafer fab equipment (operational & service experience)

Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

Manages a generally homogeneous team; adapts plans and priorities to meet service and / or operational challenges

Problem Solving

Identifies and resolves technical, operational and organizational problems

Impact

Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times.

This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education : Bachelor's Degree

Bachelor's Degree

Skills : Certifications :

Certifications : Languages :

Languages :

Years of Experience :

7 - 10 Years

Work Experience :

Additional Information

Time Type : Full time

Full time

Employee Type : Assignee / Regular

Assignee / Regular

Travel : Yes, 10% of the Time

Yes, 10% of the Time

Relocation Eligible :

U.S. Salary Range :

$112,000.00 - $154,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.